Amadeus Robbins
Forest Hill,United States
Summary
Results-driven operations leader with over 12 years of experience in car wash operations, customer service, and security management. Expertise in leading high-performing teams, enhancing operational efficiency, and ensuring safety compliance. Skilled in recruiting, training, budgeting, and conflict resolution across multiple sites, with a strong focus on fostering positive workplace cultures and achieving performance goals.
Overview
18
18
years of professional experience
Work History
General Manager
Slappys Car Wash
10.2023 - Current
- Drive business growth through strong leadership, team accountability, and service excellence
- Directed daily operations for high-volume car wash location, maintaining high customer satisfaction and optimal operational performance
- Recruit, hire, train, mentor, and supervise team members to ensure productivity and compliance with company standards
- Managed employee scheduling, labor costs, purchasing, inventory, and operational budgets to align with company standards
- Resolve customer concerns, incident reports, and service issues professionally and efficiently
- Oversee maintenance schedules, equipment performance, cleanliness, and safety compliance
- Prepared operational reports and communicated performance updates to regional leadership, ensuring transparency and informed decision-making
Site Manager
Wave Wash (Super Star Car wash)
09.2021 - 10.2023
- Managed daily site operations, customer service initiatives, and sales performance, enhancing customer experience in a high-traffic location
- Led hiring, onboarding, scheduling, and development of employees to maintain strong team performance
- Ensured operational excellence through site cleanliness, equipment maintenance, and safety compliance
- Handled customer escalations and implemented effective solutions to improve guest satisfaction
- Maintained accurate reporting, cash handling, deposits, and operational procedures
- Fostered positive, safety-focused work environment, achieving company performance goals through team engagement
Site Manager
International car wash Group (your Express car Wash USA)
02.2020 - 09.2021
- Supervised daily operations and managed staff performance, ensuring efficient service delivery in fast-paced environment
- Hired, trained, coached, and mentored employees, enhancing team capabilities and customer service standards
- Maintained operational budgets and equipment maintenance schedules, ensuring facility cleanliness and compliance
- Managed employee scheduling and ensured compliance with company procedures and safety standards
- Resolved customer complaints and damage claims while maintaining professionalism and customer retention
- Assisted in district-level operational responsibilities and leadership support initiatives
Site Manager
Zips Car wash
09.2019 - 02.2020
- Led recruiting, employee development, scheduling, and daily operations to enhance team effectiveness at assigned location
- Managed operational costs, inventory, equipment performance, and quality standards to ensure operational excellence
- Conducted employee evaluations, coaching, and corrective action.
- Communicated regularly with district and regional leadership on operational performance to align strategies and goals
- Supported company growth initiatives and special operational projects
Site Security Supervisor 1st shift
AllieD Universal
06.2019 - 09.2019
- Supervise all security related functions in the Samsung warehouse
- Managed crisis situations at client site with calmness and efficiency, ensuring safety and security.
- Developed schedules for officers and enforced disciplinary actions to maintain team accountability.
- Demonstrated excellent customer service and communication skills to enhance client relations.
Assistant Security Supervisor (Hello Fresh Warehouse)
TRIDENT SECURITY
04.2019 - 06.2019
- Supervise all security related functions in the Hello Fresh Warehouse
- Display excellent customer service and communication skills.
- Handle crisis situations at the client site calmly and efficiently.
- Created schedules for officers and managed disciplinary actions to ensure team compliance and accountability
- Assist with terminations, altercations and escorts off of client property.
- Assist with terminations, altercations and escorts off of client property.
- Create access control credentials for all employees and officers.
DFW Regional Manager
Premiere protective security
11.2018 - 03.2019
- Managed security operations and personnel coverage for multiple DFW client locations, ensuring effective service delivery
- Conducted field inspections and employee training while scheduling and managing performance to uphold operational standards
- Maintained strong client relationships through regular communication and proactive site visits to address concerns
Civilian Security Officer
DFW Airport ASD
04.2013 - 01.2019
- Inspected all vehicles entering AOA gates to verify valid DFW Airport-issued AOA decals and current DFW (SIDA) badges.
- Performed terminal security patrols of areas including but not limited to sterile areas, employee portals, Skylink stations, baggage claim areas, parking garages, curbside and terminal ramp areas.
- Performed roving security patrols of areas including but not limited to AOA fence line and gates, cargo and hangar areas, airport Board buildings, and critical infrastructure sites.
- Documented security violations and communicated findings to enhance response measures.
- Monitored access points to prevent unauthorized pedestrian entry into AOA.
- Conducted counter-terrorism activities, including surveillance and information gathering, to strengthen airport security.
- DFW Airport
Interim Security Supervisor
DFW Airport ASD
08.2015 - 12.2015
- Managed personnel scheduling, training, compliance, and daily shift operations, ensuring operational efficiency as Interim Security Supervisor
- Executed airport security operations, enhancing safety through patrols, access control, surveillance, and incident response
- Maintained compliance with airport security procedures, federal regulations, and safety standards
- Addressed customer concerns and security incidents, resolving emergency situations with professionalism and efficiency
Security Supervisor
G4S Secure solutions
05.2009 - 04.2013
- Managed visitor and employee badge systems and CCTV monitoring to enhance security operations and maintain a secure facility
- Supervised building security operations, access control, surveillance monitoring, and employee safety procedures to ensure compliance with safety regulations
- Developed and implemented employee training programs and emergency preparedness presentations
- Assisted with budgeting, reporting, and operational planning initiatives to support strategic security objectives
Security Officer
Whelan/ABM Security
08.2008 - 01.2009
- Monitored CCTV for security threats, responding promptly to incidents.
- Developed safety plans that ensured the safety of over 400+ people.
- Reduced Security risk to the Infrastructure and Employees.
- Delivered security services to building and staff during outdoor breaks, ensuring safety and vigilance.
- Prevented loitering and vandalism, protecting building integrity from graffiti and other damage.
- Provided concierge services to all guests and visitors at the facility.
- Created employee badges.
- Dallas TX
Intern Investigator
ER Investigations
01.2008 - 05.2008
- Executed web-based searches for individuals and properties to support investigative efforts.
- Conducted background investigations to assess character and personal history of individuals.
- Participated in surveillance investigations using binoculars, cameras and other recording devices.
- Installed and programmed tracking devices and prepared investigative documents for court use and client reports.
- Gained knowledge of various private investigation techniques.
- Completed internship at Fort Worth, TX, gaining hands-on experience in private investigations.
Education
Bachelor of Art - Criminal Justice
Texas Christian University
FT Worth, TX05-2008
Skills
- Operations Management
- Performance Management
- Workforce planning
- Team leadership
- Talent Acquisition
- Budget & Cost Control
- Facility Management
- Safety & Compliance
- Process Improvement
- Inventory & Purchasing
- Customer service
- Microsoft Office & Computer Systems
- Market Strategy
- Conflict Resolution
- Microsoft Office & Computer Systems
Timeline
General Manager
Slappys Car Wash
10.2023 - Current
Site Manager
Wave Wash (Super Star Car wash)
09.2021 - 10.2023
Site Manager
International car wash Group (your Express car Wash USA)
02.2020 - 09.2021
Site Manager
Zips Car wash
09.2019 - 02.2020
Site Security Supervisor 1st shift
AllieD Universal
06.2019 - 09.2019
Assistant Security Supervisor (Hello Fresh Warehouse)
TRIDENT SECURITY
04.2019 - 06.2019
DFW Regional Manager
Premiere protective security
11.2018 - 03.2019
Interim Security Supervisor
DFW Airport ASD
08.2015 - 12.2015
Civilian Security Officer
DFW Airport ASD
04.2013 - 01.2019
Security Supervisor
G4S Secure solutions
05.2009 - 04.2013
Security Officer
Whelan/ABM Security
08.2008 - 01.2009
Intern Investigator
ER Investigations
01.2008 - 05.2008
Bachelor of Art - Criminal Justice
Texas Christian University