AMADO LAWSON
Houston,TX
Summary
Proven Customer Service Agent at Spirit, adept in problem resolution and customer relations, enhanced satisfaction by efficiently resolving inquiries. Demonstrated empathy and outstanding communication, ensuring brand loyalty and trust. Skilled in call center operations and live chat support, consistently delivered high-quality service to a large volume of customers daily.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Spirit
01.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Bachelor of Arts in Communication
Houston Community College
Houston, TX02.2023
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Customer Relations
- File Management
- Service-oriented self-starter
- Live chat support
- Payment Processing
- Billing Inquiries
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- ACE - Adobe Certified Expert, Photoshop
- Sales Manager Certificate
- MCAS - Microsoft Certified Application Specialist
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Spirit
01.2022 - Current
Bachelor of Arts - Bachelor of Arts in Communication
Houston Community College