Amador Villarreal III
El Paso,TX
Summary
Results-driven professional with extensive experience in dispatch management and team leadership. Proven ability to optimize delivery routes and prioritize tasks effectively, ensuring timely and efficient operations. Skilled in ticket management, demonstrating speed and accuracy in opening, delegating, and closing tickets. Strong work ethic and adaptability, with a track record of mastering new skills independently.
Overview
12
12
years of professional experience
Work History
Dispatcher
Jobe Materials
El Paso, TX
01.2021 - 10.2024
- Scheduled concrete orders aligning customer needs with existing schedules.
- Dispatched trucks, providing drivers with comprehensive directions and special instructions.
- Processed payments and applied discounts in accordance with sales representatives' offers.
- Resolved service-related customer complaints efficiently, addressing delays promptly.
- Used computer systems to locate addresses and estimate arrival times effectively.
- Coordinated with dispatchers to optimize delivery schedules.
- Monitored vehicle locations using GPS technology for real-time updates.
- Trained new hires on emergency protocols during dedicated sessions.
Floor Hand/ Pit Hand
H&P Inc.
West TX, Southwest NM
05.2018 - 03.2020
- Assisted in all drilling operations, including tripping, mud weight maintenance, and pit volume management.
- Participated in rig moves to ensure efficient relocation upon project completion.
- Executed rigging up and down of tools and equipment for operational readiness.
- Troubleshot mechanical issues during drilling operations to minimize downtime.
- Engaged in pre-job meetings to review safety protocols before work activities commenced.
- Performed maintenance on rig floor equipment to ensure optimal performance.
- Managed inventory levels of supplies critical for daily operations.
- Operated tongs for making-up or breaking-out pipe joints during tripping activities.
AST Builder
Shalestone Resources
Odessa, TX
03.2018 - 06.2018
- Assisted in assembly and disassembly of AST tanks using heavy machinery at heights.
- Operated forklifts and cranes during installation processes as required.
- Inspected tanks for safety issues, including leaks and structural integrity concerns.
- Identified hazards in tank building processes and implemented corrective actions.
- Maintained clean and organized work areas in compliance with safety regulations.
- Installed piping systems in tanks to ensure optimal equipment functionality.
- Conducted inspections of assemblies for defects throughout production stages.
- Positioned and aligned components for assembly manually or with hoists.
Customer Service Financial Advisor
GC Services-MBFS
El Paso, TX
07.2017 - 03.2018
- Assisted MBFS customers with lease and finance account management.
- Processed payments and updated account details within the system.
- Conducted research on customer inquiries using internal databases.
- Followed up with debtors until complete balances were resolved.
- Answered incoming calls regarding collections inquiries to provide effective support.
- Initiated outbound calls to address delinquent accounts and offer solutions.
- Identified causes of delinquency to facilitate payment resolution for customers.
- Reported suspicious activity or fraud attempts promptly.
Tire Tech/Driver/Warehouse
Oasis Tire and Wheels
El Paso, TX
08.2015 - 06.2016
- Repaired customer tires, installed new tires and wheels, and recommended additional services.
- Delivered merchandise to various company locations as a driver.
- Maintained cleanliness of warehouse and sorted merchandise efficiently.
- Conducted tire inspections for damage, replaced worn tires, and repaired punctures.
- Performed wheel alignments, balancing, and rotations on vehicles to ensure safety.
- Checked tire air pressure and replaced valve stems or sensors as needed.
- Disposed of old tires in compliance with local regulations and safety protocols.
- Provided technical advice on tire care to enhance customer satisfaction.
Tower Hand
Vertical 1 Communications
El Paso, TX
03.2015 - 08.2015
- Installed and repaired tower equipment, including antennas and radios, at cellular sites.
- Climbed towers up to 500 feet for inspections and maintenance tasks.
- Performed routine maintenance by tightening bolts, replacing parts, and troubleshooting issues.
- Operated hoists for safe transportation of materials up and down the tower.
- Assisted crane operators in safely lifting heavy objects onto the tower.
- Conducted safety checks prior to climbing to ensure compliance with OSHA regulations.
- Utilized various hand tools, including drills, wrenches, and screwdrivers, for installations.
- Provided assistance with rigging operations as required during projects.
Casing Tong Operator
B&L Casing Services
Odessa, TX
11.2013 - 03.2015
- Oversaw casing operations, ensuring safety and efficiency while supervising crew members.
- Tested equipment prior to use, confirming proper functionality.
- Adjusted tong jaws for various pipe sizes to enhance operational effectiveness.
- Managed inventory of tools and supplies for tongs and lifting operations.
- Loaded and unloaded pipes onto tongs for efficient transport.
- Coordinated activities with team members to optimize lifting operations.
- Monitored pressure gauges regularly during tong operations to prevent damage.
- Trained new employees on safe and effective use of oilfield equipment.
Customer Service Sprint Finance Supervisor
GC Service-Sprint
El Paso, TX
10.2012 - 05.2013
- Assisted front line representatives with escalated customer calls requesting supervisor intervention.
- Managed high volume of incoming inquiries regarding past due accounts.
- Collaborated with Accounting, Legal, Sales, and Credit Collections to resolve outstanding issues.
- Investigated escalated disputes related to billing errors or discrepancies.
- Reviewed customer payment arrangements for appropriateness based on account history.
- Identified high-priority situations and executed escalation actions as necessary.
- Facilitated customer setup of payment arrangements and processing of payments.
Education
High School-Diploma -
Riverside High School
El Paso, Tx06.2010
Training
- 09/24/14, Fall Protection Trained
- 05/13/18, Respiratory Training Program
- 05/14/18, Manlift Training
- 05/14/18, Forklift Training
Timeline
Dispatcher
Jobe Materials
01.2021 - 10.2024
Floor Hand/ Pit Hand
H&P Inc.
05.2018 - 03.2020
AST Builder
Shalestone Resources
03.2018 - 06.2018
Customer Service Financial Advisor
GC Services-MBFS
07.2017 - 03.2018
Tire Tech/Driver/Warehouse
Oasis Tire and Wheels
08.2015 - 06.2016
Tower Hand
Vertical 1 Communications
03.2015 - 08.2015
Casing Tong Operator
B&L Casing Services
11.2013 - 03.2015
Customer Service Sprint Finance Supervisor
GC Service-Sprint
10.2012 - 05.2013
High School-Diploma -
Riverside High School
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