Amadore Caban
Chicago,IL
Summary
Hardworking Account/Project Manager gifted at maintaining and building customer relations. Engaging and personable with the ability to increase business opportunities and locate cost savings, effective communication skills and a dedication to figuring out new ways to implement process improvements.
Overview
19
19
years of professional experience
Work History
Account Manager/Sales Associate
American Transport Group
09.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Improved overall team productivity by implementing best practices in organization and time management.
- Streamlined internal processes for better efficiency in account management tasks.
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Reduced turnaround times for urgent requests by prioritizing tasks based on project deadlines and resource availability.
- Improved overall efficiency with the development of standardized templates for repetitive tasks and projects.
- Completed data entry tasks with accuracy and efficiency.
Account Manager
C.H. Robinson
11.2011 - 07.2021
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Managed several accounts by reviewing and mitigating discrepancies and collaborating with other account managers.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Contributed to annual revenue of $9.5 million by selling Transportation/Project managment services while developing new accounts.
- Built and strengthened long-lasting client relationships based on accurate price quotes while also providing cost saving solutions.
Dispatcher
C.H. Robinson
02.2011 - 11.2011
- Responded to over 50 daily driver call-ins with information about assistance and timeframes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained 15-20 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 88%.
- Directed all dispatching, routing and tracking of 15 fleet vehicles.
- Documented all changes in computer tracking system.
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained excellent attendance record, consistently arriving to work on time.
Ramp Agent
Delta Airlines
06.2007 - 04.2013
- Transferred luggage from aircrafts to collection areas safely and quickly using specfic groud equipment.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 6-8 daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
Education
Vocational Trade - Electronic Systems
Lincoln College of Technology - Melrose Park
Melrose Park, IL08.2007
Some College (No Degree) - Computer Engineering Technology
Triton College
Melrose Park, ILSome College (No Degree) - General Studies
City Colleges of Chicago - Wilbur Wright College
Chicago, ILHigh School Diploma -
Gordon Tech High School
Chicago, IL05.2005
Skills
- Cost reviewing
- New account creation
- Team Training
- Operations
- Networking skills
- Cold calling skills
- Account servicing skills
- Data Entry
- Converting leads
- Forecasting abilities
- Strategic Planning
- Account management
- Relationship building , customer rapport, and management
Timeline
Account Manager/Sales Associate
American Transport Group
09.2021 - Current
Account Manager
C.H. Robinson
11.2011 - 07.2021
Dispatcher
C.H. Robinson
02.2011 - 11.2011
Ramp Agent
Delta Airlines
06.2007 - 04.2013
Vocational Trade - Electronic Systems
Lincoln College of Technology - Melrose Park
Some College (No Degree) - Computer Engineering Technology
Triton College
Some College (No Degree) - General Studies
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Gordon Tech High School