AMADU MOHAMMED
Sleepy Hollow,NY
Summary
Customer-focused professional with extensive experience in service oriented roles, actively seeking to transition into the medical field. Brings strong communication skills, attention to detail, and the ability to handle sensitive situations with professionalism and empathy. Motivated to learn, grow, and contribute to a healthcare environment while delivering a positive experience for patients and staff.
Overview
11
11
years of professional experience
Work History
Customer Service Concierge
Bmw Of Greenwich & Mamaroneck
Port Chester, NY
03.2023 - Current
- Executed reception duties and organized loaner vehicle processes to support customer satisfaction.
- Managed collection of cash payments while maintaining financial integrity.
- Created Loaner Agreements, 45+ per day
- Executed loaner reconciliation processes to ensure accurate inventory management.
- Managed appointment scheduling processes to ensure effective resource use and maintain high levels of client satisfaction.
- Managed service drive activities to enhance service delivery and operational efficiency.
- Monitored and adjusted customer flow processes to ensure seamless service experiences.
- Addressed and resolved customer concerns as primary point of contact.
Service Department Receptionist/Loaner Coordinator
Tarrytown Honda
Tarrytown, NY
03.2015 - 06.2023
- Answered phone calls in a timely, friendly manner.
- Customer inquiries, reminders, follow ups.
- Schedule appointments, recalls.
- File, Scanning and documents customers' info.
- In charge of maintaining customer area.
- Opened & closed loaner contracts.
- Overseeing & maintaining entire Loaner fleet.
Sales Associate West
Footlocker.com Inc.
Nyack, NY
08.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Teacher Assistant
John Paulding School
Tarrytown, NY
05.2015 - 08.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Completed daily reports, meal count sheets, and attendance logs.
Education
Associate of Science - Health And Wellness
Westchester Community College
Valhalla, NY05.2021
High School Diploma - undefined
Sleepy Hollow High School
Tarrytown, NY06.2015
Skills
- Customer Service, Verbal Communication, Problem Solving, Proactive, Reliability
- Effective Listening, Attentiveness, Adaptability
Timeline
Customer Service Concierge
Bmw Of Greenwich & Mamaroneck
03.2023 - Current
Sales Associate West
Footlocker.com Inc.
08.2021 - 02.2022
Teacher Assistant
John Paulding School
05.2015 - 08.2015
Service Department Receptionist/Loaner Coordinator
Tarrytown Honda
03.2015 - 06.2023
Associate of Science - Health And Wellness
Westchester Community College
High School Diploma - undefined
Sleepy Hollow High School