Amairani Herrera Pacheco
Denver,Colorado
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position Real Estate on to help launch career while achieving company goals. Diligent College Student focused on Real Estate and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
3
3
years of professional experience
Work History
Member Specialist
Sams club
Denver, CO
08.2023 - Current
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Initiated follow-up calls with members to ensure satisfaction with services rendered.
- Responded promptly to member feedback and complaints in order to maintain high levels of satisfaction.
- Attended staff meetings to discuss new initiatives or updates on existing projects.
- Ensured all company policies were adhered to by members at all times.
- Enhanced member relationships by providing excellent service during each interaction.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Completed transactions for membership renewals and extensions.
- Answered incoming calls regarding membership benefits and services.
- Verified identity information on new accounts using established procedures.
Supervisor
Wendys Restaurant
Denver, CO
07.2021 - 04.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- uilt strong relationships with clients for long-term success.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
Education
Associate of Arts - Real Estate
Community College of Aurora
Aurora, CO05-2025
Skills
- Client Retention Strategies
- Cross-selling abilities
- Strong interpersonal skills
- Service Upselling
- Service Recommendations
- Sales strategy
- Customer Service
- Customer Support
Languages
Spanish
Professional
Affiliations
- Socializing
- Spending time with family/friends
- Outdoor activities
- Reading
Timeline
Member Specialist
Sams club
08.2023 - Current
Supervisor
Wendys Restaurant
07.2021 - 04.2023
Associate of Arts - Real Estate
Community College of Aurora
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