Ashley Hernandez
Chicago,IL
Summary
Dynamic BDC Sales Representative with expertise in sales execution and customer relationship management. Proficient in CRM systems, enhancing the buying experience through effective communication and automotive product knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BDC Sales Rep
Castle Buick GMC
North RIverside, IL
04.2025 - Current
- Showcased vehicle features virtually to educate potential buyers and facilitate informed decisions.
- Guided customers in selecting vehicles that align with needs and preferences to enhance satisfaction.
- Resolved customer inquiries and concerns promptly to enhance the buying experience.
- Responded to inquiries from prospective customers about product features and services to support their buying journey.
- Participated in sales training sessions to improve product knowledge and sales techniques.
- Maintained accurate records of customer interactions and transactions in CRM system.
Call Center Representative
TelAssist
Chicago, Illinois
01.2024 - 08.2024
- Answered incoming calls, delivering professional and knowledgeable service to ensure customer satisfaction.
- Resolved customer issues efficiently by adhering to company protocols and guidelines.
- Displayed positive attitude during high-call volume periods to enhance customer experience.
- Documented customer interactions in the CRM system accurately.
Sales Associate
Burlington
Cicero, Illinois
08.2023 - 06.2024
- Collaborated with team members to achieve daily sales goals and elevate service quality.
- Operated cash register and processed transactions efficiently and accurately.
- Maintained clean and organized sales floor, contributing to positive customer experience.
- Stocked shelves and ensured products were properly displayed for customers.
- Attended training sessions to enhance product knowledge and refine sales techniques.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2023
Skills
- Sales execution
- Lead generation
- CRM proficiency
- Automotive product knowledge
- Issue resolution
- Product enhancement
- Relationship management
- Communication skills
Languages
Spanish
Professional
Certification
- Drivers License
Timeline
BDC Sales Rep
Castle Buick GMC
04.2025 - Current
Call Center Representative
TelAssist
01.2024 - 08.2024
Sales Associate
Burlington
08.2023 - 06.2024
High School Diploma -
Penn Foster Career School