Amaiya Garvin
Fort Worth,TX
Summary
Dynamic customer service professional with a track record of success at GEICO, specializing in problem-solving and strategic sales. Proven expertise in price negotiation and sales documentation has led to significant enhancements in customer satisfaction and retention rates. Skilled in identifying client needs and delivering customized solutions that drive revenue growth while fostering strong relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Everything Breaks
Fort Worth, TX
10.2023 - Current
- Produced sales documents, finalized deals and filed records.
- Negotiated prices and set up contracts to finalize sales agreements.
- Replenished and arranged items to maintain appearance.
- Greeted and assisted customers to foster positive experiences.
- Generated quotes, processed payments and documented customer communications.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
GEICO
Richardson, TX
05.2022 - 10.2023
- Prevented key account losses by researching discrepancies and correcting problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Resolved customer complaints promptly and efficiently.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided exceptional customer service to ensure customer satisfaction.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Customer Relations Representative
Spring Lake Rehabilitation Center
Paris, TX
01.2019 - 05.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints through attentive listening and creative problem-solving techniques.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
Education
High School Diploma -
Paris High School
Paris, TX05-2022
Skills
- Customer service
- Sales documentation
- Price negotiation
- Inventory management
- Payment processing
- Customer relationship management
- Problem solving
- Sales strategy
- Team collaboration
Certification
- Property and Causality Knowledge
Timeline
Customer Service Sales Representative
Everything Breaks
10.2023 - Current
Customer Service Representative
GEICO
05.2022 - 10.2023
Customer Relations Representative
Spring Lake Rehabilitation Center
01.2019 - 05.2022
High School Diploma -
Paris High School
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