Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amaiyah Jackson

Atlanta,GA

Summary

Motivated and adaptable individual seeking to transition into a flight attendant role. Bringing a strong background in customer service and conflict resolution, with proven abilities in assimilating to professional environments and demonstrating cultural sensitivity. Bilingual in Spanish, with a keen sense of time management and forward thinking. Open to constructive criticism and dedicated to continuous personal and professional growth. Eager to leverage amiability and leadership skills to contribute positively to a dynamic airline team and enhance the passenger experience.

Overview

8
8
years of professional experience

Work History

Barista

The Zen Bar
Atlanta, Georgia
11.2022 - Current
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Adhered to health department regulations concerning sanitation standards.
  • Developed and maintained relationships with all customers, recognizing preferences, and anticipating needs.

In-Home Nanny

Self-employeed
Atlanta , GA
01.2017 - Current
  • Created an atmosphere that was conducive to learning through positive reinforcement techniques.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
  • Transported children to school, appointments, extracurricular activities, and outings.
  • Ensured safety at all times by monitoring the environment for potential hazards or risks.

Customer Service Representative

Afpi Global Investigations / Affair Investigations
Roswell, GA
12.2020 - 05.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Calmly provided conflict resolution for disgruntled customers
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Front Desk Receptionist

LA Fitness
Marietta, GA
05.2020 - 12.2020
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Analyzed customer feedback to improve products and services.
  • In charge of reaching and exceeding performance sales indicators for the fitness studio, such as membership sales and renewals, retail and concession sales, and upselling fitness classes and personal training sessions.
  • Fielded complaints from customers and attempted to resolve issues prior to informing management.

Education

Associate of Science - Psychology

Georgia State University
Atlanta, GA
05-2022

High School Diploma -

Sprayberry Highschool
Marietta, GA
05-2020

Skills

  • Customer Service
  • Conflict Resolution
  • Assimilate to professional surroundings
  • Cultural Sensitivity
  • Open to constructive criticism
  • Forward Thinking
  • Amiability
  • Time Management
  • Bilingual ( Spanish)
  • Leadership

References

  • Available upon request

Timeline

Barista

The Zen Bar
11.2022 - Current

Customer Service Representative

Afpi Global Investigations / Affair Investigations
12.2020 - 05.2022

Front Desk Receptionist

LA Fitness
05.2020 - 12.2020

In-Home Nanny

Self-employeed
01.2017 - Current

Associate of Science - Psychology

Georgia State University

High School Diploma -

Sprayberry Highschool

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Amaiyah Jackson