Amalfi Carreno
phoenix,Arizona
Overview
1
1
year of professional experience
Work History
Crew Member
Chipotle
Baton Rouge, Louisiana
02.2022 - 11.2022
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Cleaning Supervisor
JDL Construction LLc
Baton Rouge, Louisiana
06.2021 - 02.2022
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Analyzed data from surveys and feedback forms to identify ways to improve service quality and efficiency.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Liceo Bolivar
Colombia11-1977
Skills
- Performance improvement
- Menu memorization
- Sanitation protocols
- Flexible schedule
- Health code compliance
- Leadership qualities
- Supplies monitoring and restocking
Languages
Spanish
Professional
Affiliations
Habilidades para cumplir metas , capacidad liderazgo ,
Timeline
Crew Member
Chipotle
02.2022 - 11.2022
Cleaning Supervisor
JDL Construction LLc
06.2021 - 02.2022
High School Diploma -
Liceo Bolivar