Summary
Overview
Work History
Education
Skills
Additional Information - Work Experience
Timeline
AssistantManager
Daelynn Moore

Daelynn Moore

Summary

Call Representative with a strong background in customer service and efficient order processing, honed through roles in fast food and retail environments. Demonstrates excellent communication and teamwork skills, with a proven ability to manage cash handling and inventory effectively. Eager to leverage experience in food safety and preparation to enhance client satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Crew Member

Bojangles
08.2024 - Current
  • Deliver exceptional customer service as Crew Member at Bojangles, mastering food preparation and cash handling
  • Consistently maintain cleanliness standards and contribute to team goals
  • Efficiently manage multiple tasks during peak hours, ensuring timely order fulfilment
  • Implement strategies to reduce wait times and enhance customer satisfaction
  • Foster positive team dynamics, supporting colleagues during busy periods
  • Actively participate in cross-training initiatives to improve overall restaurant operations

Receptionist

My Bella Spa
02.2024 - 11.2024
  • Managed front desk operations, enhancing client satisfaction and optimizing appointment scheduling
  • Handled inquiries efficiently, improving customer service ratings and streamlining communication
  • Coordinated daily schedules, ensuring seamless workflow and reducing wait times for clients
  • Greeted clients warmly, managed appointments efficiently, and maintained a tidy reception area
  • Streamlined check-in process, reducing wait times and enhancing client satisfaction
  • Meticulously handled cash transactions and credit card payments
  • Implemented new filing system, improving document retrieval speed and accuracy for the spa team
  • Coordinated with therapists to ensure smooth client flow
  • Assisted in organizing team-building activities, fostering a positive work environment and boosting staff morale
  • Upsold spa packages and products, contributing to revenue growth
  • Resolved client concerns promptly, maintaining high customer retention rates and positive reviews
  • Proposed and implemented a digital booking system, enhancing efficiency and reducing scheduling errors
  • Created engaging social media content, increasing online engagement and attracting new clients
  • Optimised front desk operations, reducing client wait times and boosting satisfaction rates

Outbound Sales Agent

New Age Marketing
06.2024 - 09.2024
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Developed extensive knowledge of products and services to better assist customers.
  • Collaborated with marketing teams to develop and execute promotional strategies.

Shift Leader

McDonald's
03.2019 - 09.2019
  • Company Overview: McDonald's Corporation - Charlotte, North Carolina
  • Arrives on time for work and stay until shift completion
  • Ensures to greet all customers with a smile
  • Performs order processing - takes accurate food orders from guests in a fast and timely manner
  • Responsible for preparing all of McDonald's varieties, following established procedures
  • Performs housekeeping duties to keep the facility and equipment clean and inviting
  • Participates actively with other crew members and managers to meet sales target during your shift
  • Ensures items are well stocked
  • Gives genuine attention to every guest, treating them with genuine friendliness and care
  • Ensures fast and timely food service to guests, adhering to McDonald's food safety guidelines
  • Assists in the training of new employees
  • Ensures to follow all McDonald's safety and security procedures
  • Completes other assigned tasks
  • McDonald's Corporation - Charlotte, North Carolina
  • Food Safety
  • Internal Communication
  • Inventory Management
  • Daily Maintenance and Cleanliness
  • Managing Crew
  • Quality Food Production
  • Exceptional Customer Service
  • Safety and Security
  • Scheduling and Training

Education

High School Diploma -

Mallard Creek High School
Charlotte, NC
06.2018

Skills

  • Customer Service
  • Food Safety
  • Food Handling
  • Communication
  • Cash Handling
  • Training
  • Mentoring
  • Order Processing
  • Housekeeping
  • Inventory Management
  • Food Preparation
  • Project Management
  • Team Leadership
  • Problem Solving
  • Sales Strategy
  • Digital Marketing
  • Client Relations
  • Workflow Optimization
  • Hospitality service expertise
  • Product cross-selling
  • Menu memorization
  • Embarkation assistance
  • Sanitizing
  • Food preparation
  • Cooking
  • Customer acquisition strategies
  • Phone-based research
  • Continuous improvement
  • Objection handling
  • Outbound sales
  • Sales presentations
  • Lead sourcing
  • Performance marketing
  • Bookkeeping
  • Scheduling
  • Scheduling appointments
  • Performance improvement

Additional Information - Work Experience

  • Shift Leader, McDonald's Corporation, Charlotte, NC, 03/01/19, 09/30/19, Arrives on time for work and stay until shift completion., Ensures to greet all customers with a smile., Performs order processing - takes accurate food orders from guests in a fast and timely manner., Responsible for preparing all of McDonald's varieties, following established procedures., Performs housekeeping duties to keep the facility and equipment clean and inviting., Participates actively with other crew members and managers to meet sales target during your shift., Ensures items are well stocked., Gives genuine attention to every guest, treating them with genuine friendliness and care., Ensures fast and timely food service to guests, adhering to McDonald's food safety guidelines., Assists in the training of new employees., Ensures to follow all McDonald's safety and security procedures., Completes other assigned tasks.
  • Team Member, Bojangles, Salisbury, NC, 06/01/18, 12/31/18, Arrives on time for work and stay until shift completion., Ensures to greet all customers with a smile., Performs order processing - takes accurate food orders from guests in a fast and timely manner., Responsible for preparing all of Bojangles varieties, following established procedures., Performs housekeeping duties to keep the facility and equipment clean and inviting., Participates actively with other crew members and managers to meet sales target during your shift., Ensures items are well stocked., Gives genuine attention to every guest, treating them with genuine friendliness and care., Ensures fast and timely food service to guests, adhering to Bojangles food safety guidelines., Assists in the training of new employees., Ensures to follow all Bojangles safety and security procedures., Completes other assigned tasks.

Timeline

Crew Member

Bojangles
08.2024 - Current

Outbound Sales Agent

New Age Marketing
06.2024 - 09.2024

Receptionist

My Bella Spa
02.2024 - 11.2024

Shift Leader

McDonald's
03.2019 - 09.2019

High School Diploma -

Mallard Creek High School
Daelynn Moore