Amalia Ramirez
Mission,TX
Summary
Driven professional with a background at Positivitea, adept in tea expertise and exceptional customer service. Excelled in multitasking and organization, enhancing operational efficiency. Proven track record in improving customer satisfaction through active listening and problem-solving skills. Demonstrates strong team collaboration and fluency in Spanish and English, contributing to a dynamic work environment.
Overview
6
6
years of professional experience
Work History
Barista
Positivitea
Mission, TX
08.2024 - Current
- Greeted customers and took orders for drinks, food items, and other beverages.
- Monitored inventory levels of supplies and restocked when necessary.
- Created promotional displays for advertising special events or promotions at the shop.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Administrative Assistant
Lavalette Montessori Institute
Mission, TX
06.2022 - 07.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Facilitated communication between different departments within the organization.
- Updated contact lists regularly when changes occur in employee status or contact information.
Concession Stand Volunteer
Sharyland High School
Mission, TX
10.2022 - 10.2023
- Worked closely with management team in order to ensure smooth operations within the concession stand area.
- Operated cash register to process customer orders accurately and efficiently.
- Restocked supplies in concession stand areas as needed.
- Followed safety procedures when handling hot foods or beverages.
- Greeted customers and answered questions regarding menu items.
- Prepared snacks or drinks for customers upon request in accordance with established recipes.
- Provided assistance to other volunteers when needed during peak times of operation.
Voluntary Teacher Aid
Lavalette Montessori Institute
Mission, TX
06.2019 - 07.2021
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Assessed student performance through tests, quizzes and other assessments.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Education
High School Diploma -
Sharyland Highschool
Mission05-2024
Skills
- Tea expertise
- Soft selling
- Opening and closing duties
- Fluent in Spanish
- Fluent in English
- Cooking
- Table setting
- Team collaboration
- Order taking
- Ordering procedures
- Hospitality and accommodation
- Multitasking and organization
- Active listener
- Menu memorization
- Time management
- Cash handling
- Problem-solving
Community Service
- Concession Stand, I have helped with the concession stand during Friday football games 4 times for the entire games.
- Summer School, I help out in a local preschool with their summer program from early June to mid-July.
- School Fair, I have helped in my annual school fair, 'Sharypalooza,' every year since my second year of high school.
Awards
- 2nd place in the Texas Youth Creator Awards, 2022, for my animation 'Ninja'
- 3rd place in the Sharyland High School Creativity and Design Contest, 2021-2022
- 1 in Solo and Ensemble for Choir, 01/2023
- 10th chair in the District Treble Choir, 10/2022
- 5th chair in the District Treble Choir, 10/2023
Affiliations
- Choir.
- Art Club.
- Volunteer work.
Accomplishments
- UIL Choir Attendee.
- Solo and Ensemble Medal Winner
- Texas Youth Creators Award Winner
Extracurricular Activities
Competitive Choir
Art Club
Yearbook
UIL
French Club
ESports Club
Timeline
Barista
Positivitea
08.2024 - Current
Concession Stand Volunteer
Sharyland High School
10.2022 - 10.2023
Administrative Assistant
Lavalette Montessori Institute
06.2022 - 07.2024
Voluntary Teacher Aid
Lavalette Montessori Institute
06.2019 - 07.2021
High School Diploma -
Sharyland Highschool