Amalitsa Carpio
Reading,PA
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Creative baker with several years of experience mixing ingredients according to recipes to make baked goods. Well-versed in applying glazes and icings, kneading and preparing equipment. Friendly individual possessing outstanding attention-to-detail and excellent memorization skills.
Overview
13
13
years of professional experience
Work History
General Manager
Crumbl Cookies
Reading, PA
03.2022 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Customer Service Manager
Baldwin Hardware Corporation
Reading, PA
10.2015 - 03.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored phone calls to provide feedback and coaching.
- Organized client contracts, records and reports to strengthen traceability.
Cake Decorator
Cold Stone
Reading, PA
03.2015 - 11.2016
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Formulated designs based on customer specifications.
Cake Decorator
Redner's Warehouse Markets
Reading , PA
05.2014 - 03.2015
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Provided guidance to other team members regarding proper cake decorating techniques.
- Cleaned work area after completing each project for sanitation purposes.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Met with customers to discuss needed bakery items and take orders.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
Receptionist
NORMA DE HOYOS DAYCARE
Reading, PA
05.2011 - 09.2013
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments and meetings for management team.
Education
High School Diploma -
Reading High School
Reading, PA06.2009
Certificate in Baking And Pastry Arts - Baking And Pastry Arts
Reading Career And Technology Center
Reading, PA06.2009
Skills
- Training Management
- Food safety and sanitation
- Business Leadership
- Budget Control
- Customer Service Management
- Management Team Building
- Staff Development
- Staff Scheduling
- Baking
- Decorating skills
- Customer Service
- Food Safety
Timeline
General Manager
Crumbl Cookies
03.2022 - Current
Customer Service Manager
Baldwin Hardware Corporation
10.2015 - 03.2022
Cake Decorator
Cold Stone
03.2015 - 11.2016
Cake Decorator
Redner's Warehouse Markets
05.2014 - 03.2015
Receptionist
NORMA DE HOYOS DAYCARE
05.2011 - 09.2013
High School Diploma -
Reading High School
Certificate in Baking And Pastry Arts - Baking And Pastry Arts
Reading Career And Technology Center