Amalya Boiser
San Antonio,TX
Summary
Driven professional with a background in recreation and customer service at City Of San Antonio and Uhaul Moving And Storage. Excelled in creating safe, engaging environments and resolving customer issues, enhancing loyalty. Skilled in program planning and problem-solving, with a CPR certification and a knack for fostering teamwork. Demonstrated ability to improve participant satisfaction and safety.
Overview
2
2
years of professional experience
Work History
Recreation Assistant
City Of San Antonio
02.2023 - Current
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Performed light custodial duties to provide clean and inviting facilities.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Developed strong relationships with community partners, fostering collaboration for future events.
Customer Service Representative
Uhaul Moving And Storage
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Biology -
University of San Antonio
San Antonio, TXSkills
- Strong teamwork
- CPR Certified
- Flexibility
- Program Planning
- Friendly, Positive Attitude
- Problem-Solving
Timeline
Recreation Assistant
City Of San Antonio
02.2023 - Current
Customer Service Representative
Uhaul Moving And Storage
10.2022 - Current
Biology -
University of San Antonio