Aman Dhakal
Seattle,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales Associate
AAS Inc.
Seattle, WA
01.2014 - 01.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Obtained signatures for financial documents and internal and external invoices.
Pizza Delivery Person
Davinci's Restaurant
Seattle, WA
06.2013 - 09.2014
- Received customer orders over the phone and in person, accurately entering them into the point-of-sale system.
- Delivered pizzas to customers in a timely manner, following assigned routes and time schedules.
- Loaded pizza boxes onto delivery vehicle and drove to customer's location while adhering to traffic laws.
- Collected payment from customers upon delivery of order, ensuring that correct change was given as needed.
Education
Associate of Applied Science - Information Technology
Oakland Community College
Bloomfield Hills, MI12-2011
Skills
- Contract Preparation
- Upselling
- Payment Processing
- Sales Development
- Customer Needs Assessment
- Order Processing
- Inventory Control
- POS System Operation
- Written and Oral Communication Skills
- Energetic Self-Starter
- Cash Register Operation
- Exceptional Customer Service
- Inventory Tracking
Affiliations
Organized, Disciplined, Respectful, Calm, Humble individual.
Languages
Nepali
Professional
Hindi
Limited
Timeline
Sales Associate
AAS Inc.
01.2014 - 01.2023
Pizza Delivery Person
Davinci's Restaurant
06.2013 - 09.2014
Associate of Applied Science - Information Technology
Oakland Community College