Aman Montgomery
Forest Park,IL
Summary
Dynamic and results-oriented professional with extensive experience at Coopers Hawk, excelling in customer service and team collaboration. Demonstrated ability to enhance guest satisfaction and streamline operations, significantly contributing to workplace efficiency. Skilled in reservation management and adept at maintaining professionalism under pressure. Proven track record of improving service delivery through effective communication and multitasking.
Overview
2025
2025
years of professional experience
Work History
Host
Coopers Hawk
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Service Assistant
Coopers Hawk
05.2021 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
Education
Bachelor Of Fine Arts - Fine Arts
Columbia College, Chicago
Chicago, ILSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional appearance
- Server support
- Telephone reception
- Guest relations
- Reservations
- Table assignment coordination
- Reservation coordination
- Reservation management
- Group reservations management
Timeline
Service Assistant
Coopers Hawk
05.2021 - Current
Host
Coopers Hawk
Bachelor Of Fine Arts - Fine Arts
Columbia College, Chicago