Amanada King
Mountain Home,ID
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Johnson Brother’s Hospitality
Mountain Home, Idaho
04.2023 - Current
- Provided exceptional customer service during check-in and check-out while greeting guests warmly.
- Managed reservations using hotel management software, ensuring accurate bookings and streamlined check-in process.
- Coordinated guest requests and special needs with housekeeping and maintenance, enhancing guest satisfaction and service delivery.
- Resolved guest inquiries and issues promptly to enhance overall satisfaction.
- Provided excellent customer service while upholding company policies.
- Facilitated onboarding of new staff, providing training on front desk operations and customer interaction standards. new staff on front desk procedures and customer interaction standards.
Food Delivery Driver
DoorDash
Mountain Home, ID
09.2021 - 08.2022
- Deliver a wide variety of items to different addresses and through different routes.
- Follow routes and time schedule.
- Load, unload, prepare, inspect and operate a delivery vehicle.
- Ask for feedback on provided services and resolve clients' complaints.
- Collect payments.
Caregiver
All Ways Caring HomeCare
Mountain Home, ID
01.2020 - 08.2021
- Coordinated food shopping and meal preparation to ensure nutritional needs were met.
- Managing medications.
- Provided mobility assistance to enhance client independence and safety.
- Bathing and grooming.
- Laundry and helping with dressing.
- Light housekeeping.
- Provided transportation for clients to medical appointments and social activities.
- Offered companionship and emotional support to foster connection and improve clients' overall well-being.
People Operations Manager
Darmody Enterprises
Boise , ID
03.2013 - 01.2020
- Trained hiring staff on best practices for candidate assessment and selection processes.
- Analyzed workforce trends to inform future hiring strategies and practices.
- Managed budgets effectively to maintain financial control over departmental expenditures.
- Coordinated schedules for multiple departments to optimize resource allocation.
- Managed kitchen staff schedules and daily assignments to ensure smooth operations.
- Oversaw inventory control and ordered supplies to maintain adequate stock levels.
- Resolved customer complaints swiftly to enhance service quality and satisfaction.
Education
High school diploma -
Frank Church High (Altern)
Boise, ID05-2014
Skills
- Front desk operations
- Reservation management
- Customer service
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Training and mentoring
- Staff training
- Hospitality best practices
- Relationship building
- Problem solving
- Delivery Driver Experience
- Driving
- Home Care
- Packaging
Timeline
Front Desk Agent
Johnson Brother’s Hospitality
04.2023 - Current
Food Delivery Driver
DoorDash
09.2021 - 08.2022
Caregiver
All Ways Caring HomeCare
01.2020 - 08.2021
People Operations Manager
Darmody Enterprises
03.2013 - 01.2020
High school diploma -
Frank Church High (Altern)