MICROSOFT DYNAMIC SYSTEM
AMAN AHMAD SALMANI
Retail Supervisor
Old Airport Road,Doha
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Retail Supervisor
Qatar Airways
Doha
09.2022 - Current
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Trained and oriented associates to maximize team performance.
- Coordinated merchandising displays, signage and sales enablement.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Supervisor
UNDER ARMOUR
ABU DHABI
01.2019 - 03.2022
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Boosted team performance by developing customer service training materials and conducting service training.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Head Cashier
CHOITHRAM
Dubai
11.2016 - 11.2018
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items, and join reward programs.
- Received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Education
BACHELOR OF COMMERCE -
HEMWATI NANDAN BAHUGUNA
UNIVERSITY
Skills
Strategic selling
Software
SAP
POWER BI
STORE FORCE
MS OFFICE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Supervisor
Qatar Airways
09.2022 - Current
Supervisor
UNDER ARMOUR
01.2019 - 03.2022
Head Cashier
CHOITHRAM
11.2016 - 11.2018
BACHELOR OF COMMERCE -
HEMWATI NANDAN BAHUGUNA
UNIVERSITY
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