Amanda Abbott
Union,MO
Summary
Dedicated and detail-oriented professional with experience in operations, sales, and behavioral support services. Proven ability to lead teams, manage daily operations, and build rapport with clients. Skilled in organization, communication and workflow coordination, with a passion for supporting individuals with autism.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Action for Autism
2024.03 - Current
- Provided support to individuals with autism, focusing on independence, communication, and life skills.
- Supported community-based learning, including outings and real world skill development.
- Implemented behavior plans and collected data to monitor progress.
Office Coordinator
Sana Lake Recovery
2021.06 - 2024.03
- Managed daily office operations and administrative workflow, ensuring smooth functioning of an inpatient mental health facility.
- Coordinated purchasing of supplies and equipment, while maintaining budget compliance.
- Maintained confidentiality and compliance with HIPAA and facility policies in all administrative and procurement processes.
Center Manager
European Wax Center
2018.12 - 2021.02
- Oversaw daily operations, including onboarding, scheduling, payroll and performance evaluations for staff.
- Developed and executed sales strategies to grow memberships, sales and service revenue.
- Monitored sales metrics, membership programs, and team performance to identify areas of growth.
Sales Manager
Massage Envy
2016.04 - 2018.11
- Collaborated with operations management to optimize daily workflow and ensure excellent client experiences.
- Delivered exceptional client relations by resolving issues and building rapport to increase repeated business.
- Trained and coached staff on customer service, sales techniques, and compliance with company policies.
Education
Nursing Assistant
Technical Institute of America
New York, NY05.2017
High School Diploma -
Union High School
Union, MO05.2007
Skills
- Applied Behavior Analysis Support & Registered Behavior Technician skills
- Operations & Office Administration
- Customer Service & Client Relations
- Inventory Management & Purchasing
- Staff Retention Strategies
- Communication & Collaboration
- Microsoft Outlook Suite
- Scheduling / CRM / POS softwares
Certification
Registered Behavior Technician (RBT) — 2025
Timeline
Direct Support Professional
Action for Autism
2024.03 - Current
Office Coordinator
Sana Lake Recovery
2021.06 - 2024.03
Center Manager
European Wax Center
2018.12 - 2021.02
Sales Manager
Massage Envy
2016.04 - 2018.11
Nursing Assistant
Technical Institute of America
High School Diploma -
Union High School