Shanell Steele
Neversink,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional
ARC Sullivan
Monticello, NY
05.2024 - Current
- Supported individuals with developmental disabilities in daily living activities and personal care.
- Assisted in implementing individualized support plans tailored to client needs and goals.
- Monitored client progress, documenting behavioral changes and supporting communication with families.
- Collaborated with interdisciplinary teams to enhance service delivery and address client concerns.
Certified Pharmacy Technician
Tribex Pharmacy
Sand Springs, OK
08.2020 - 02.2024
- Oversaw medication inventory management, conducting regular audits and restocking to ensure optimal supply levels.
- Partnered with pharmacists to validate prescription information and rectify discrepancies.
- Facilitated preparation of compounded medications, ensuring adherence to pharmaceutical standards.
- Managed insurance claim processing for patient prescriptions to ensure timely reimbursement and operational efficiency.
- Facilitated customer satisfaction by providing accurate information on medication potential side effects and drug interactions.
- Dispensed medications accurately while ensuring compliance with pharmacy regulations.
Senior Residential Associate
The Center for Discovery
Monticello, NY
02.2017 - 08.2020
- Encouraged clients to develop work skills and participate in social, recreational, and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Facilitated daily living activities for residents, promoting independence and personal growth.
- Implemented individualized care plans to address residents' unique needs and preferences.
- Observed clients by listening to concerns and recording observations, reporting any mental health issues or unusual behavior to appropriate professionals.
- Applied array of methodologies to assist patients with therapy.
- Observed and monitored client behavior and responses to treatment.
- Oversaw a team of DSPs as a supervisor for evening program
Cook
Neversink General Store
Neversink, NY
02.2017 - 05.2018
- Crafted diverse menu items utilizing seasonal ingredients to elevate customer satisfaction.
- Maintained high standards of food safety and sanitation in kitchen operations.
- Trained new staff on kitchen procedures and best practices for efficiency.
- Collaborated with team to plan daily specials based on inventory and customer preferences.
- Managed daily deli operations, ensuring product freshness and quality.
- Assisted customers with selecting meats, cheeses, and specialty items.
- Executed food preparation tasks in collaboration with team members, specializing in deli, pizza, and grill stations to support catering operations.
Certified Pharmacy Technician
Price Chopper Supermarkets
Amsterdam, NY
08.2014 - 01.2017
- Managed medication inventory, ensuring accuracy and compliance with safety protocols.
- Assisted pharmacists in preparing prescription medications and providing patient consultations.
- Operated pharmacy software systems for processing prescriptions and tracking inventory levels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Drive Thru Operator
Burger King
Liberty, NY
03.2013 - 03.2014
- Demonstrated outgoing and friendly behavior, positive attitude and ability to interact well with staff and customers.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Received food orders with accuracy and to completion in a timely manner
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Provided expertise on products, including nutritional content and ingredients/allergens, answering questions, and redirecting objections to highlight positive aspects
Education
Regents Diploma -
Tri-Valley Secondary School
Grahamsville, NY06-2014
Associate of Science - Atmospheric Sciences And Meteorology
Sullivan County Community College
Loch Sheldrake, NY12-2026
Skills
- Customer service
- Crisis Intervention
- Computer operation
- Compounding Medications
- Applied Behavior Analysis
- Customer communication
- Autism Experience
- Pharmacy Technician Experience
- Patient interaction
- Data Collection
- First aid and safety
Certification
- Driver's License
- CPR Certification
- Medication Administration
Timeline
Direct Support Professional
ARC Sullivan
05.2024 - Current
Certified Pharmacy Technician
Tribex Pharmacy
08.2020 - 02.2024
Senior Residential Associate
The Center for Discovery
02.2017 - 08.2020
Cook
Neversink General Store
02.2017 - 05.2018
Certified Pharmacy Technician
Price Chopper Supermarkets
08.2014 - 01.2017
Drive Thru Operator
Burger King
03.2013 - 03.2014
Regents Diploma -
Tri-Valley Secondary School
Associate of Science - Atmospheric Sciences And Meteorology
Sullivan County Community College