Amanda Adey
Leominster,MA
Summary
Dedicated professional with strong customer service and organizational skills. Experienced in appointment scheduling and insurance verification, consistently enhancing patient experiences and operational efficiency.
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Overview
2027
2027
years of professional experience
Work History
Unit Secretary
Health Alliance Clinton Hospital
- Maintained accurate patient records utilizing electronic health record systems.
- Facilitated communication between medical staff and patients effectively.
- Managed incoming calls and directed to appropriate department.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
Emergency Department Registrar
Health Alliance Clinton Hospital
Leominster, MA
2010 - 2018
- Assisted with insurance verification and eligibility checks to streamline admissions.
- Managed patient registration processes, ensuring accurate demographic information collection.
- Monitored patient flow within the emergency department to optimize resource allocation.
- Managed high-volume workloads effectively, consistently meeting or exceeding departmental performance metrics for speed and accuracy.
- Reduced wait times for patients through effective communication and coordination with medical staff.
- Demonstrated adaptability under pressure, managing fluctuating workloads while maintaining focus on delivering quality service to both patients and colleagues alike.
- Developed strong rapport with diverse populations, utilizing excellent interpersonal skills when interacting with patients from various cultural backgrounds.
- Provided compassionate support to distressed patients and families, addressing their concerns while maintaining a professional demeanor throughout the registration process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Admitting Representative
Health Alliance Leominster Hospital
Leominster, MA
2018 - 2022
- Greets patients and verifies insurance information for accurate admissions processing.
- Collects and enters patient demographic data into electronic health record systems.
- Trains new staff on admissions protocols and use of hospital systems for efficiency.
- Implements process improvements to enhance patient flow during peak admission times.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
- Collaborated with other departments to facilitate efficient patient transfers and discharges.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
- Provided excellent customer service to patients and their families during the registration process.
- Registered patients for labs, surgeries and radiology.
- Verified patient insurance eligibility and entered patient information into system.
- Skilled at working independently and collaboratively in a team environment.
Ambulatory Service Representative
Health Alliance Leominster Campus
Leominster, MA
2022 - 04.2026
- Managed patient check-in processes to ensure timely appointments and streamlined operations.
- Scheduled and coordinated appointments using electronic health record systems for optimal resource allocation.
- Provided exceptional customer service, addressing patient inquiries and resolving issues effectively.
- Assisted in verifying insurance information to facilitate seamless billing processes and reduce discrepancies.
- Collaborated with medical staff to maintain accurate patient records and enhance data integrity.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Reduced no-show rates through consistent follow-up calls about upcoming appointments, leading to better time management.
- Handled prescription refill requests efficiently by liaising between patients and providers, resulting in prompt medication access.
- Established strong professional relationships with patients and their families, fostering trust in the ambulatory service and enhancing patient loyalty.
- Increased front office efficiency by organizing supplies, maintaining clean workspaces, and monitoring inventory levels.
- Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
- Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
- Trained new hires on department procedures, protocols, and software usage, fostering an environment of teamwork and knowledge sharing among colleagues.
- Documented actions in the system to maintain patient history and billing files.
- Coordinated referral processes, working closely with physicians' offices to secure necessary authorizations for timely care delivery.
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
- Participated in staff meetings and training sessions to stay current on industry best practices and maintain professional development goals.
- Demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Verified patient insurance eligibility and entered patient information into the system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Contributed to a positive work environment by maintaining open communication with team members and supporting cross-functional tasks as needed.
Education
High School Diploma -
Leominster High School Center For Technical Education
Leominster, MA06-2010
Skills
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- Patient chart maintenance
- Patient scheduling
- Insurance verification
- Medical records management
- Lab test documentation
- Follow-up appointment scheduling
- Time management
- Collaboration and teamwork
Languages
Spanish
Limited Working
Timeline
Unit Secretary
Health Alliance Clinton Hospital
Emergency Department Registrar
Health Alliance Clinton Hospital
2010 - 2018
Admitting Representative
Health Alliance Leominster Hospital
2018 - 2022
Ambulatory Service Representative
Health Alliance Leominster Campus
2022 - 04.2026
High School Diploma -
Leominster High School Center For Technical Education