Amanda Anaya Luna
Sunrise
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Hard Rock Casino. Excelled in customer service and cash handling, significantly boosting beverage sales through strategic upselling. Demonstrated exceptional multitasking abilities and fostered loyalty among patrons by creating personalized experiences. Skilled in managing large groups and ensuring responsible alcohol consumption.
Overview
6
6
years of professional experience
Work History
Cocktail Server
Hard Rock Casino
10.2021 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
Bartender
Stike 10 Bowling Alley
06.2019 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Hard Rock Hotel
09.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Harmony High School
Harmony, FL05-2018
Skills
- Customer service
- Cash handling
- Handling large groups
- Responsible Alcohol Consumption Education
Languages
Spanish
English
Timeline
Cocktail Server
Hard Rock Casino
10.2021 - Current
Server
Hard Rock Hotel
09.2019 - 01.2020
Bartender
Stike 10 Bowling Alley
06.2019 - 05.2021
High School Diploma -
Harmony High School
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