Amanda Apoldo
Avon,CO
Summary
A seasoned hospitality professional, I excel in customer service and cash handling, honing these skills at notable venues like The Tavern on the Square. My ability to enhance guest satisfaction and foster repeat business, alongside a strong work ethic and a knack for fostering teamwork, has consistently uplifted service standards and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server
The Tavern on the Square
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hospitality Lead
The Arrabelle Club
11.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service and addressing their needs promptly.
- Collaborated with housekeeping and maintenance departments to resolve issues quickly, maintaining a high standard of cleanliness and facility upkeep.
- Created an environment conducive to teamwork by actively encouraging collaboration among employees from different departments.
Head Bartender/Assistant Manager
Underpin Lanes and Lounge
11.2019 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
Bachelor of Arts - Art Therapy
Converse College
Spartanburg05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
- Professional appearance
Timeline
Server
The Tavern on the Square
06.2024 - Current
Hospitality Lead
The Arrabelle Club
11.2023 - Current
Head Bartender/Assistant Manager
Underpin Lanes and Lounge
11.2019 - 07.2023
Bachelor of Arts - Art Therapy
Converse College
Similar Profiles
Melanie DeLimaMelanie DeLima
Supervisor at Tavern in the SquareSupervisor at Tavern in the Square
Natalie FurtadoNatalie Furtado
Server at Tavern in the squareServer at Tavern in the square
Lauren MassiminoLauren Massimino
Host/Server at Tavern In The SquareHost/Server at Tavern In The Square