Amanda Arias Garcia
Louisville ,KY
Summary
Dynamic customer service professional with extensive experience at Publix, excelling in cash handling and inventory management. Proven ability to resolve conflicts and enhance customer loyalty through empathetic communication. Recognized for maintaining a clean environment and streamlining operations, ensuring a positive shopping experience for all patrons.
Overview
13
13
years of professional experience
Work History
Liquor Store Associate
Publix
Louisville, KY
02.2024 - Current
- Streamlined customer returns or exchanges by following established procedures, minimizing disruptions to store operations.
- Developed strong rapport with regular customers by remembering preferences and engaging in friendly conversation during visits.
- Processed customer transactions quickly and accurately, ensuring a smooth checkout experience.
- Streamlined inventory management by consistently tracking stock levels and placing timely orders.
- Verified age identification for alcohol purchases to comply with legal regulations and prevent underage sales.
- Maintained a clean, organized store environment to optimize customer experience and ensure safety.
Team Leader
Publix
Fort Myers, FL
10.2022 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Representative
Publix
Fort Myers, FL
10.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pharmacy Technician
Publix Pharmacy
Bonita Springs, FL
09.2012 - 10.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Education
Edison State College
Fort Myers, FLHigh School Diploma -
South Fort Myers High School
Fort Myers, FL06.2010
Skills
- Cleanliness and hygiene
- Cash handling proficiency
- Stocking and replenishment
- POS system operation
- Product knowledge expertise
- Customer service
Timeline
Liquor Store Associate
Publix
02.2024 - Current
Team Leader
Publix
10.2022 - 01.2024
Customer Service Representative
Publix
10.2020 - 09.2022
Pharmacy Technician
Publix Pharmacy
09.2012 - 10.2020
Education
Edison State College
High School Diploma -
South Fort Myers High School