Amanda Baas
Cadillac,MI
Summary
Caring, empathetic, experienced and knowledgeable in my previous role of Care Coordinator. As a Care Coordinator, it is of the upmost importance to manage, monitor and refer clients as needed and within a timely manor. It is important to remain current on relevant medical conditions and working with other qualified healthcare professionals to provide the topmost quality of care. In this role it is important to adhere to strict details/guidelines.
Organized, flexible and friendly with excellent interpersonal skills. Diligent worker focused on providing optimal support to clients through personalized assistance and care required.
Overview
9
9
years of professional experience
Work History
Care Coordinator
District Health Department #10
Cadillac, United States
03.2015 - 03.2022
- Care planning, monitoring and continuity management of 350+ clients
- Monitor diagnostic imaging, surgical consult/s and/or biopsy reports (Breast & Cervical Cancer Control Navigation Program)
- Refer clients whom need further Imaging or treatment/surgical consults
- Monitor and ensure clients are following up with the treatment regimen and services needed
- Data entry and scanning of any documentation into the state database & client's EMR
- Manage clients needs and maintain a professional yet caring relationship
- Adhering to strick HIPAA & OSHA Guidelines
- Efficient and knowledgeable in medical terminology
Patient Care Technician
Munson Healthcare Cadillac Hospital
Cadillac, MI
02.2014 - 03.2015
- Interacted effectively with patients, families, staff and other hospital staff to deliver exceptional customer service and teamwork.
- Collected, charted and analyzed client's history, addressing important information with team members.
- Provided care for patients based on physical, psychological, educational and safety criteria.
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Answered patient calls, addressed and assessed their needs
- Obtained patient vital signs, reported results or changes to other staff or co-workers if necessary.
- Collected and transported specimens.
- Offered support to clients as needed.
- Maximized patient satisfaction by helping individuals carry out personal tasks.
Front Desk & Billing Staff
Dental Health Professionals
Cadillac, MI
02.2013 - 02.2014
- Greeted guests at front desk, engaged in professional and enjoyable conversations while managing the check-in, check-out, scheduling and payment process.
- Answered multi-line phone system to respond to inquiries; sent phone calls to the correct departments and/or personnel.
- Scheduled appointments and helped aid in treatment plans for clients.
- Resolved customer issues quickly and professionally.
- Maintained files and client records by effectively filing that aided in efficiency and organization.
- Collected payments and data entered into the billing system.
Education
Bachelor of Science - Nursing, BSN
Lake Superior State University
Sault Ste. Marie, MI05.2010
Nursing Prep Courses
Grand Valley State University
Allendale, MIHigh School Diploma -
Cadillac Public School
Cadillac06.2005
Skills
- Monitoring and assisting clients in their care and needs
- Efficient in Microsoft Office
- Imaging / Diagnostic services monitoring
- Able to navigate Health Information Systems (HIS) and Electronic Medical Records (EMR)
- Detailed oriented
- Able to multitask effectively
- Works well in a fast pace environment
- Team Player; Work well with others
Timeline
Care Coordinator
District Health Department #10
03.2015 - 03.2022
Patient Care Technician
Munson Healthcare Cadillac Hospital
02.2014 - 03.2015
Front Desk & Billing Staff
Dental Health Professionals
02.2013 - 02.2014
Bachelor of Science - Nursing, BSN
Lake Superior State University
Nursing Prep Courses
Grand Valley State University
High School Diploma -
Cadillac Public School