Amanda Bailey
Sparta,TN
Summary
Highly motivated administrator with over decade of experience in optimizing operations and driving team efficiency. Forward-thinking leader adept at navigating dynamic environments, consistently driving initiatives that enhance productivity and ensuring seamless communication across departments. Proactive problem-solver with exceptional organizational and articulate communication skills, dedicated to achieving excellence in every task. Assertive professional committed to fostering productive and positive work environment.
Overview
15
15
years of professional experience
Work History
Senior Office Administrator
FedEx
Cookeville, TN
08.2023 - Current
- Maintained confidential records and prepared reports.
- Monitors CEBS, TSA Compliance, Express Service and driver/vehicle compliance
- Completes Daily Tasks in OPS2, CDAS, and eOps
- Tracked vendor/CSP contracts ensuring timely renewal or expiration of agreements.
- Provided support for management staff in scheduling meetings, monitoring service, and helping with company changes
- Provided support when merging to Network 2.0
- Maintained confidence and discretion in handling sensitive information.
- Coordinated with service providers to facilitate on-time service.
- Implemented and enforced corporate and departmental policies and service standards.
- Monitored daily operations and evaluated performance and service by CSP/Drivers
Senior Administrator
FedEx
Cookeville, Tennessee
11.2018 - 08.2023
- Orchestrated on-the-job training initiatives to enhance skill development among team members.
- Established effective communication channels between operations teams across multiple locations.
- Fostered and promoted a proactive safety culture within the organization.
- Experienced with SCMS entry, Drug Testing requirements & updating daily safety messages
- Facilitated daily interactions with external entities and internal employees.
Operations Coordinator
FedEx
Murfreesboro, Tennessee
09.2014 - 11.2018
- Contributed to strategic planning to guide decisions aligned with company vision and goals.
- Maintained accurate records of all operational activities using database software.
- Leveraged problem solving skills to troubleshoot unexpected delays or disruptions in service delivery.
- Organized meetings, conferences, trainings, and other events related to operations coordination tasks.
- Ensured compliance with federal and company regulations
- Identified areas of improvement in existing operations and developed solutions accordingly.
- Spearhead Safety Week, Send Out Safety Messages, Hold Forums
Operations Administrator
FedEx
Murfreesboro, Tennessee
05.2011 - 09.2014
- Provided customer service support for internal and external customers, resolving inquiries promptly and professionally.
- Completed required data entry in multiple databases to ensure accurate recordkeeping
- Hazmat & International Processor
- Analyzed data to identify trends and suggest process improvements.
Education
High School Diploma -
White County High School
Sparta, Tennessee05.2010
Skills
- Partnership development
- Change management
- Engagement strategies
- Effective communication
- Multitasking ability
- Attention to detail
- Customer engagement
- Operations management
- Strategic planning
- Problem-solving abilities
- Multitasking and organization
Accomplishments
- CPC Customer Pick Up Experience Award for FY16, FY17, & FY18
- Best On-Time Service for FY18
- Immediate Impact Performer FY19
- Five Pillar Award Tenacity & Research in December of FY21
- Numerous Bravo Zulu Awards including Outstanding efforts, Outstanding performance, Outstanding Leadership
Workshops
• Achieving Results- CSP Contract Workshop
• BCSA/CSM Workshop
• HOS Workshop
Timeline
Senior Office Administrator
FedEx
08.2023 - Current
Senior Administrator
FedEx
11.2018 - 08.2023
Operations Coordinator
FedEx
09.2014 - 11.2018
Operations Administrator
FedEx
05.2011 - 09.2014
High School Diploma -
White County High School