Amanda Barberi
Marshfield,VT
Summary
Accomplished Payroll Specialist with the State of Vermont, accomplished at using PeopleSoft software to efficiently process payroll for over 9,500 employees bi-weekly. Demonstrates exceptional attention to detail and excels in problem-solving, reducing payroll errors by conducting thorough verifications. Proven ability to communicate effectively and work under pressure, ensuring compliance with all regulations. Strives to have a positive, yet fun and engaging workplace for myself and coworkers.
Overview
22
22
years of professional experience
Work History
Payroll Specialist
State of Vermont
05.2015 - Current
- Process payroll for approximately 9,500 state employees bi-weekly using Peoplesoft Software.
- Process Off Cycle Paychecks
- Ensure compliance with federal, state, and local payroll regulations and policies.
- Collaborate with HR to integrate employee data into payroll processing systems.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Lead initiatives to streamline payroll processes, reducing processing time significantly.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained strict confidentiality of all payroll information and records.
- Handle all employees out on Workers Compensation and work with our third party vendor to ensure timely payment for injured workers.
- Worked with coworkers to implement an upgrade of our current system
- Trained new employees on daily tasks and processing payroll
- Work with Office of State Treasurer's regarding employees missing paychecks, returned checks, employee's pay advices once terminated, garnishment additions, etc.
- Research errors as they appear and solve them timely, working closely with our IT department
- Currently working on a transition to a new payroll software system on top of ensuring current daily job duties are still performed accurately and consistently
- Gather information for employees working out of state to ensure we are following that states laws and compliances
Motor Vehicle Customer Service Specialist
State of Vermont
04.2009 - 05.2015
- Worked with close to 100 customers daily at the DMV counter to process their registrations for vehicles, boats, motorcycles, snowmobiles, and trailers
- Created new VIN numbers for homemade trailers/boats
- Handled VIN verification's for out of state vehicles and homemade trailers/boats
- Issued appropriate license plates for specific vehicle/license plate request by customer (Conservation Plate, Vanity Plate, Veteran's Plate, etc)
- Sat in on driving exams for permits
- Issued written exams for learner's permits
- Issued eye exams prior to driving exams
- Issued Driving Permits, Licenses, Enhanced Driving Licenses and Non-Driver Id's
- Worked with NRA's and issuing proper identification per their legal status/documents
- Managed escalated customer complaints effectively, ensuring timely resolutions and fostering loyalty.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Worked as the interim supervisor for a few weeks while supervisor was out
Motorcycle Safety Aide
State of Vermont
05.2011 - 10.2011
- Provided on-site support during safety drills
- Set up cones for motorcycle course
- Assisted customers with finding which motorcycle from the course would best work for them
- Assisted Instructors with the different motorcycle course drills
Motor Vehicle Clerk
State of Vermont
05.2006 - 04.2009
- Received hundreds of documents from the DMV counter and reviewed for quality control
- Ensured all sections were completed as expected. If more information was needed, collaborated with co-workers in another DMV department to get the necessary information
- Scanned documents into the system in a timely manner to ensure co-workers at the DMV counter were able to access them as soon as possible
- Looked up old documents using micro film
- Assisted co-workers in finding documents if they were not yet scanned into the system
Deli Worker
Simply Subs
07.2003 - 05.2006
- Prepared sandwiches/salads per the customer's request
- Handled the cash register (opening and closing)
- Handled customers complaints and assisted in coworkers in similar situations with upset customers
- Opened and closed the Sub Shop several times
- Handled (re)ordering items such as chips, deli meats, deli cheese, etc.
- Cleaned work equipment
- Trained new staff on deli procedures and customer service practices
Education
High School Diploma -
Spaulding High School
Barre, VT05.2005
Skills
- Proficient in using PeopleSoft software to process Payroll for more than 9,500 employees
- Exceptional Microsoft Excel skills
- Great attention to detail
- Works well under pressure/high demand situations
- Communicates well either in person or on Microsoft Teams and Microsoft Outlook
- Excellent at problem solving/resolving errors
Timeline
Payroll Specialist
State of Vermont
05.2015 - Current
Motorcycle Safety Aide
State of Vermont
05.2011 - 10.2011
Motor Vehicle Customer Service Specialist
State of Vermont
04.2009 - 05.2015
Motor Vehicle Clerk
State of Vermont
05.2006 - 04.2009
Deli Worker
Simply Subs
07.2003 - 05.2006
High School Diploma -
Spaulding High School