Amanda Barker
Kansas City,Missouri
Summary
To secure a career opportunity utilizing my management, customer relationship, Organization and Communication skills to benefit customer retention and business growth. I am goal and results oriented, a cross-functional team builder and dedicated problem solver with a sold follow-through.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Coach
Walmart
Lee's Summit, MO
12.2022 - Current
- Successful Launch of 3rd MFC (Market Fulfillment Center)
- Successful Launch of Walmart+ InHome, Collaborated with Vendors for Walmart+ Events
- Supervised daily operations of total store
- Ensure product availability - Engage in inventory audits, resolve discrepancies, and complete processes to keep system accurate and current
- Lead immediate staff of 100, with 3 Team Leads, while providing training, and developmental opportunities
- Build Customer, Driver, and Associate Relationships through listening and providing support and solutions
- Monitor KPI's to ensure consistent improvement and customer satisfaction
Digital Team Lead
Walmart
Blue Springs, MO, MO
09.2021 - 12.2021
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity and according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against metrics, providing teaching and training opportunities where necessary.
- Motivated staff through positive reinforcement techniques
- Fostered positive employee relationships through communication, training, and development coaching.
- Counted inventory, resolved discrepancies and completed tasks to keep system accurate and current.
- Conducted thorough quality checks to verify conformance to specifications.
Cap 1 Team Lead
Walmart
Lee's Summit, MO
10.2020 - 09.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Successfully implemented VizPick launch
- Managed freight flow through on-hand adjustments, EDLC and EDLP, VizPIck, and Pinpoint.
- Built Vendor relationships to provide the right product, in the right place, at the right time, for our customers.
Education
Master of Science - Business Administration W/conc in Marketing
Southern New Hampshire University
Hooksett, NH01-2025
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2023
Skills
- Ensure Customer Satisfaction and Driver Retention through KPI Monitoring and Ensuring Solutions
- Higher and Lower Level Communication and Associate Engagement
- Safety Oversight
- Equipment Management - PLE Certified Trainer
- Recruitment/Training and Development/Retention
- Operations Management Optimizing EDLC and EDLP
- Schedule Oversight
- Cross-functional Team Leadership
Certification
AICPA
- Strategic Analysis - Mission, Vision, and Stakeholders
- Strategic Analysis - Options and Choices
- Strategic Analysis - Current Position of the Organization Analysis
- Strategic Analysis - Internal and External Environmental Analysis
- Information for Advantage and Knowledge Management
- Information Technology and Ebusiness
- Performance Measurement Techniques
- Emotional Intelligence
- Critical Thinking
- Time Management
- Leading vs. Managing
- The Process of Strategy Formulation
Hot Spot Academy
- Inbound Marketing Certified
Timeline
Digital Coach
Walmart
12.2022 - Current
Digital Team Lead
Walmart
09.2021 - 12.2021
Cap 1 Team Lead
Walmart
10.2020 - 09.2021
Master of Science - Business Administration W/conc in Marketing
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University