Amanda Barkon
Boston,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable partner, successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Relationship Banker
Rockland Trust Bank
Braintree, MA
03.2015 - Current
- Worked with clients to address and respond to client and partnership management issues.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Verified customer identity and reviewed documentation for accuracy.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Customer Service Associate
Shaws Star Market
Boston, MA
06.2006 - 02.2015
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
South Boston High School
Boston, MA 09.2007 - 06.2011
Cosmetology Certificate - Cosmetology Education
La Newton Beauty School
Boston, MA 01.2015 - 08.2015
Skills
Banking
Cash Handling
Self-Motivated
Multitasking Abilities
Relationship building and management
Proficiency with Excel, Microsoft word & Quick Books
Highly skilled in Horizon Banking Systems
Written Communication
File Maintenance
Timeline
Relationship Banker
Rockland Trust Bank
03.2015 - Current
Cosmetology Certificate - Cosmetology Education
La Newton Beauty School
01.2015 - 08.2015
High School Diploma -
South Boston High School
09.2007 - 06.2011
Customer Service Associate
Shaws Star Market
06.2006 - 02.2015