Amanda Barnett
Gastonia,NC
Summary
Skilled in customer service and computer proficiency, I excelled at TTEC by enhancing customer satisfaction and loyalty through effective communication and problem-solving. Demonstrated expertise in handling escalated calls and training staff, significantly improving service efficiency. My approach fostered strong customer relationships, showcasing my active listening and technical skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TTEC
Englewood, CO
04.2014 - 06.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Navigated multiple computer systems and applications and utilized search tools to find information
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Made appropriate account corrections to resolve customer problems
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
Education
Phlebotomist - Phlebotomy
North Carolina School of Phlebotomy
Charlotte, NC01-2025
High School Diploma -
Saint Gregory High School
San Fransico05.2024
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Call center experience
- Computer Proficiency
- Documentation
- Account updating
- Prioritization
- Staff Training
- Proficient in Venipuncture
- Blood Collection Expertise
References
References available upon request.
Timeline
Customer Service Representative
TTEC
04.2014 - 06.2022
Phlebotomist - Phlebotomy
North Carolina School of Phlebotomy
High School Diploma -
Saint Gregory High School