Summary
Overview
Work History
Education
Skills
GOAL
Timeline
Generic

Amanda Bean

Dayton,MN

Summary

Detail-oriented Healthcare IT professional with 10+ years of experience supporting clinical operations, Epic systems, and patient scheduling workflows. Proven ability to optimize processes, train staff, and deliver high-quality support in fast-paced hospital environments. Actively pursuing Epic Cadence/Prelude certification to transition into an Application Analyst role.

Overview

12
12
years of professional experience

Work History

Health Unit Coordinator

Allina Health Mercy Hospital
Coon Rapids, MN
11.2015 - Current
  • Monitor heart rates on telemetry machines and alert staff of abnormalities
  • Provide exceptional customer service by assisting patients and coordinating with staff
  • Facilitate communication between physicians and nursing teams to ensure efficient workflows
  • Train and mentor new staff into the Health Unit Coordinator role
  • Maintain HIPAA compliance and patient confidentiality
  • Create customized care plans in collaboration with healthcare staff and families
  • Schedule surgeries and referral appointments in Epic across multiple units
  • Route calls and messages to appropriate departments and providers
  • Maintain thorough and up-to-date patient documentation

Sales Associate

Gander Mountain Company Inc.
Forest Lake, MN
04.2014 - 04.2015
  • Maintained organized merchandise displays and implemented upselling strategies
  • Tracked inventory and processed returns using company software
  • Worked with sales team to achieve targets and exceed quotas
  • Assisted customers with selecting alternative products based on needs

Cashier

Smiling Moose Deli
Fargo, ND
04.2013 - 04.2014
  • Prepared and expedited food orders; maintained clean workstations
  • Resolved customer issues to ensure satisfaction and loyalty

Education

Certificate - Health Unit Coordination

Hennepin Technical College
Minneapolis, MN
03.2015

High School Diploma -

Chisago Lakes Senior High School
Lindstrom, MN
05.2011

No Degree - Exercise Science

Minnesota State University
Moorhead, MN

Skills

  • Epic Systems – Trained User (10 years); familiar with Cadence/Prelude workflows
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Excellian & Care Everywhere
  • HIPAA Compliance & Patient Confidentiality
  • Appointment & Referral Scheduling
  • Workflow Coordination & Staff Training
  • Telemetry Monitoring
  • Tier-1 & Tier-2 Support Collaboration

GOAL

Seeking to transition into an Epic Application Analyst role where I can apply my healthcare operations experience and continue building my technical expertise through certification and workflow optimization projects.

Timeline

Health Unit Coordinator

Allina Health Mercy Hospital
11.2015 - Current

Sales Associate

Gander Mountain Company Inc.
04.2014 - 04.2015

Cashier

Smiling Moose Deli
04.2013 - 04.2014

Certificate - Health Unit Coordination

Hennepin Technical College

High School Diploma -

Chisago Lakes Senior High School

No Degree - Exercise Science

Minnesota State University

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