AMANDA BECK
Cincinnati,Ohio
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Fifth Third Bank
07.2021 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times. Seeing 60-80 customers per day
SECRETARY/SERVER
THE OLD SPAGHETTI FACTORY
12.2017 - 07.2021
- Secured money by carefully handling cash and counting register tills for incontinency
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Knowledgeable of the menu and suggested options for dietary restrictions
- Entered data into system and updated customer contacts with information to keep records current.
SERVER
Hitching Post
08.2009 - 01.2017
- Processed guests’ credit card transactions, and calculated change for cash payments
- Maintains customer satisfaction by assisting them and quickly resolving issues
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers
- Oversaw daily operations of service team, delegated tasks, and trained new staff
Education
PRE-BUSINESS ADMINISTRATION - BUSINESS
UNIVERSITY OF CINCINNATI
Cincinnati05.2022
High School Diploma -
Colerain High School
Cincinnati, OH05.2013
Skills
- Account Services
- Exceptional Customer Service
- Pleasant and Personable
- Microsoft Windows
- Cash Handling Expertise
- Order Supplies
- Team Cooperation
- Fraud Identification
- Judgment and Decision-Making
- Operations excellence
Timeline
Customer Service Representative
Fifth Third Bank
07.2021 - Current
SECRETARY/SERVER
THE OLD SPAGHETTI FACTORY
12.2017 - 07.2021
SERVER
Hitching Post
08.2009 - 01.2017
PRE-BUSINESS ADMINISTRATION - BUSINESS
UNIVERSITY OF CINCINNATI
High School Diploma -
Colerain High School