Amanda Becote
New York State DDSO
Buffalo,OK
11
years of professional experience
Relationship-focused professional with over 5 years of experience in customer relations, administrative support, confidential record management, and problem-solving. Skilled in building trusting relationships, coordinating administrative processes, addressing individual needs, and providing responsive, compassionate service. Currently pursuing a degree in Social Psychology at Grand Canyon University, with a strong commitment to supporting children and families, promoting educational opportunities, and connecting individuals with resources that contribute to their success. Brings strong organizational, communication, and interpersonal skills, with a passion for community engagement and making a positive impact in the lives of others.
Work History
Direct Support Assistant
4 Months- Assist individuals with grooming, meals, mobility, and other daily living needs in a respectful manner.
- Monitor client well-being and promptly report changes in behavior, comfort, or needs to supervisors.
- Record service notes and daily observations clearly to support continuity of care across shifts.
- Maintain a safe, organized environment by following routines, cleaning procedures, and resident-specific guidelines.
Associate Banker
2 Years 11 Months- Opened, closed, and serviced 10 account applications weekly for personal and business clients while maintaining banking compliance.
- Advised customers on suitable banking products by assessing financial needs and aligning recommendations with account goals.
- Supported branch sales efforts through cross-selling and referral opportunities while building stronger customer relationships.
- Balanced teller drawers daily and handled cash transactions with high accuracy in a regulated branch environment.
- Assisted clients with digital banking setup, mobile app usage, and online services to improve self-service adoption.
Customer Service Representative
3 Months- Reviewed account histories to identify discrepancies and deliver accurate resolutions that protected account integrity.
- Resolved payment and adjustment issues with clear communication, supporting compliance and timely customer follow-up.
- Maintained accurate case notes and data entry to support service quality, productivity, and account accuracy.
Teller
3 Years 2 Months- Built strong member relationships through clear, efficient service at the teller line.
- Promoted financial products and referred members to bankers based on their needs.
- Maintained accurate account records and supported Account Opening & Maintenance tasks.
Front Desk Clerk
1 Year 1 Month- Delivered courteous guest service in a fast-paced hotel setting, resolving routine concerns and supporting smooth stays.
- Handled phone etiquette and appointment scheduling for reservations, directing inquiries and confirming visit details accurately.
- Completed document preparation and data entry to keep guest records organized and current.
Education
Bachelor of Social Work - Social Psychology
currently enrolled expected graduate date 2029
GED
Skills
Account Opening & Maintenance
Appointment scheduling
Document preparation
Phone etiquette
Customer Relationship Management
Regulatory Compliance
Payment Processing
Conflict Resolution
Time management
Data Entry & Administrative Support
Accomplishments
- President List Award At Grand Canyon University
Timeline
Direct Support Assistant
New York State DDSO
07.2026 - CurrentRead More
Associate Banker
JP Morgan Chase Bank
08.2022 - 07.2025Read More
Customer Service Representative
Internal Revenue Service (IRS)
10.2021 - 01.2022Read More
Teller
Buffalo Metropolitan Federal Credit Union
05.2017 - 07.2020Read More
Front Desk Clerk
Adams Mark Hotel
03.2016 - 04.2017Read More
University at Buffalo
GED
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Grand Canyon University
Bachelor of Social Work from Social Psychology
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