Amanda Bixby
High Tech Fire Protection
New Gloucester,ME
1
Certification
17
years of professional experience
Detail-oriented professional experienced in managing invoicing, accounts receivable/payable, and customer relations. Proven expertise in problem-solving and ensuring timely invoicing while cultivating strong partnerships with vendors and clients. Seeking long-term opportunities to leverage skills within a growth-oriented company.
Work History
Administrator - Business Operations
11 Years 11 Months- Managed administrative operations to enhance workflow efficiency across departments.
- Reduced operational costs with careful resource allocation.
- Processed vendor invoices ensuring timely payments and accurate coding.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Prepared vendor invoices and processed incoming payments.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
- Managed accounts receivable processes, ensuring timely and accurate invoicing for multiple clients.
- Reviewed aging reports to identify overdue accounts and initiated collection efforts proactively.
- Reconciled customer accounts, resolving discrepancies to maintain accurate financial records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided professional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Utilized Microsoft Excel and QuickBooks software to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Responded to inbound inquiries regarding accounts and payments.
- Oversaw vendor relationships, negotiating contracts for optimal pricing and quality assurance.
- Coordinated internal resources to ensure timely delivery of products or services to clients.
- Improved customer satisfaction through proactive communication and issue resolution.
- Managed day-to-day customer issues.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Represented company at High School Job Fairs to boost outreach.
- Streamlined workflow.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting and hiring team members.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Managed purchase orders and inventory levels to ensure optimal stock availability.
- Developed and maintained strong working relationships with key suppliers to improve service delivery.
- Resolve Vendor disputes.
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Reduced lead times by implementing strategic inventory management practices.
- Improved supplier relationships through regular communication and proactive problem-solving.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
- Supported company growth by identifying new suppliers and expanding the vendor base.
- Improved vendor relationships, ensuring timely deliveries and quality goods by regular communication and performance evaluations.
- Reduced procurement expenses without compromising on quality by strategic sourcing and vendor negotiations.
- Managed and updated supplier database, improving data accuracy and accessibility.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained documentation for all purchases.
- Collaborated with internal departments to identify and manage demand for material and services.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Worked with departments to find new and better items to fulfill diverse needs.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
Bank Teller
5 Years 6 Months- Processed transactions accurately and efficiently, ensuring customer satisfaction and compliance with banking regulations.
- Managed cash drawer, balancing funds daily to maintain operational integrity and accuracy.
- Assisted customers with account inquiries, fostering strong relationships and enhancing service delivery.
- Trained new tellers on systems and procedures, improving team performance and service quality.
- Mentored junior staff in best practices for customer interactions, contributing to a cohesive team environment.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Audited fellow teller currency to contribute to dual-control procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
Education
GED
Skills
Accounts payable
Accounts receivable
Quickbooks
Microsoft Office
Operational efficiency
Supply coordination
Attention to detail
Time management
Multitasking Abilities
Problem-solving abilities
Vendor relationship management
Customer relations
Executive support
Reliability
Certification
- Notary License
Timeline
Administrator - Business Operations
High Tech Fire Protection
08.2014 - 07.2026Read More
Bank Teller
Great Falls Federal Credit Union
02.2009 - 08.2014Read More
Lewiston High School
GED
Read More