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Amanda Blackwell
Mission
Summary
Operations leader with expertise in managing high-volume program operations generating $2M-$3M annually. Skilled in driving operational efficiency through data-driven decisions, ensuring SLA compliance, and enhancing customer satisfaction. Proven track record of developing cohesive teams and implementing process improvements for streamlined workflows.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Johns Lyng USA
Lakewood
05.2025 - 05.2026
- Managed scheduling and allocated resources and calendars to ensure timely operations.
- Developed and implemented office policies and procedures to enhance operational efficiency.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Collaborate with project managers to ensure compliance with program requirements, contractual scopes, and client expectations
- Lead cross-functional coordination between field teams, estimators, and vendors to resolve material and scheduling challenges
- Managed daily operations to ensure efficient workflow and resource allocation.
- Coordinated schedules and meetings for staff and executives to support effective communication and collaboration.
Director of Internal Operations
First General Services
Colorado Springs
06.2021 - 05.2025
- Managed high-volume program operations generating $2M-$3M annually per location, ensuring efficient coordination of materials, labor, and project timelines
- Oversaw daily operations, ensuring high customer satisfaction through consistent service delivery.
- Implemented process improvements that streamlined operations and increased productivity.
- Supported multi-location operations with centralized coordination strategies, improving scalability and consistency
- Implemented efficient filing systems that improved document management and accessibility.
- Collaborated with team members to ensure data integrity and accuracy.
- Utilized various software programs such as Microsoft Excel and QuickBooks to enter, track, update and report financial data.
Property Claims Adjuster
USAA
Colorado Springs
07.2019 - 06.2021
- Managed and processed property insurance claims, adjusting, investigating, and negotiating with claimants to ensure fair compensation.
- Applied analytical skills when assessing damages caused by natural disasters such as floods, hurricanes, fires, to determine appropriate levels of compensation for affected homeowners or businesses.
- Evaluated contractor bids for repair work after insured loss events, ensuring compliance with established insurer criteria.
- Paid and processed claims within designated authority level.
- Interacted with customers professionally via phone, email, and chat, fostering positive relationships and enhancing customer satisfaction.
- Created and maintained documentation for internal processes and procedures.
Marketing Specialist/Account Manager
American Family Insurance
Colorado Springs
08.2016 - 09.2019
- Created engaging content for social media, email newsletters, print ads, and webpages, driving audience engagement.
- Managed website and social media content, ensuring accurate and consistent messaging across platforms.
- Refined marketing strategies to increase efficiencies.
- Analyzed customer data to identify and prioritize sales opportunities, enhancing targeting strategies.
- Conducted regular meetings with customers to ensure satisfaction and discuss opportunities for improvement.
- Processed incoming data from various departments for reporting purposes.
Education
Some College (No Degree) - Clinical Psychology
Regis University
Denver, COSome College (No Degree) - Business Administration And Management
Pikes Peak Community College
Colorado Springs, COSkills
- Insurance Claims Operations
- Operational Strategy & Process Improvement
- SLA & KPI Performance Management
- Budget Management
- Quality Assurance & Compliance
- Project Management & Job Lifecycle Oversight
- Cycle Time Reduction & Workflow Optimization
- Carrier Guidelines & Program Adherence
- Cross-Functional Team Leadership
- Multi-Site Operations Management
- Workforce Planning
- Risk Mitigation & Issue Resolution
- Standard Operating Procedure (SOP) Development
- Customer & Carrier Relationship Management
- Talent management
- Time management
- Team collaboration
Certification
- IICRC WRT
- Xactimate Level 1
Volunteer Experience
- Silver Key Senior Services, Colorado Springs, CO, Organized and assisted with events, activities, and programs to drive outreach initiatives.
- Catholic Charities of Colorado Springs, Colorado Springs, CO, Served meals at soup kitchens and food pantries to alleviate hunger in the community.
Awards
- Contractor Connection Top Performer (Golden Hammer) 2022
- Contractor Connection Top Performer (Golden Hammer) 2023
- Contractor Connection Top Performer (Golden Hammer) 2024
Timeline
Operations Manager
Johns Lyng USA
05.2025 - 05.2026
Director of Internal Operations
First General Services
06.2021 - 05.2025
Property Claims Adjuster
USAA
07.2019 - 06.2021
Marketing Specialist/Account Manager
American Family Insurance
08.2016 - 09.2019
Some College (No Degree) - Clinical Psychology
Regis University
Some College (No Degree) - Business Administration And Management
Pikes Peak Community College