Breanna Harman
Drexel Hill,PA
Summary
Accomplished healthcare professional with a proven track record, enhancing operational efficiency and customer satisfaction. Expert in HIPAA compliance and problem-solving, I've led teams to exceed performance goals through strategic leadership and meticulous attention to detail. Skilled in medical terminology and customer service, my approach has consistently improved accountability, patient care and service delivery.
Overview
7
7
years of professional experience
Work History
Operations Manager
Aspen Dental
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Utilization Management Technician
AmeriHealth Caritas
07.2022 - 05.2024
- Coordinates, generates and tracks both incoming and outgoing correspondence, faxes and authorizations related to prospective, concurrent and post service review functions.
- Works with providers to correct authorization to claim issues.
Clerical
Premier Orthopaedics & Sports Medicine
07.2020 - 07.2022
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
Sales Manager
California Sun Tanporium
01.2018 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor Of Science - Health Management And Clinical Assistance
University of Phoenix
Tempe, AZCertificate - Medical Records
University of Phoenix
Tempe, AZ02.2022
High School Diploma -
Cardinal O’Hara High School
Springfield, PA06.2016
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- HIPAA Compliance
- Microsoft Office
- Medical Terminology
- Electronic Health Systems
- Insurance Verification
- ICD-10 Proficiency
- Data Entry
- Medical Billing
- Insurance Claims
Timeline
Operations Manager
Aspen Dental
05.2024 - Current
Utilization Management Technician
AmeriHealth Caritas
07.2022 - 05.2024
Clerical
Premier Orthopaedics & Sports Medicine
07.2020 - 07.2022
Sales Manager
California Sun Tanporium
01.2018 - 03.2020
Bachelor Of Science - Health Management And Clinical Assistance
University of Phoenix
Certificate - Medical Records
University of Phoenix
High School Diploma -
Cardinal O’Hara High School
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