Amanda Bohm
Saint Helen
Overview
12
12
years of professional experience
Work History
Office Manager
Ogemaw Family Dentistry
09.2024 - Current
- Implemented strategies to improve office operations, focusing on workflow efficiency and minimizing delays.
- Streamlined patient scheduling processes, focusing on maximizing appointment availability and decreasing overall wait times.
- Oversaw coordination efforts with dental staff to ensure adherence to health regulations and maintain office protocol standards.
- Developed structured training modules for new administrative staff, resulting in improved onboarding effectiveness and integration.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Financial Solutions Representative
PNC Bank/National City Bank
06.2023 - Current
- I currently work for PNC Bank in the Financial Solutions Department for our Call Center. In this position I take calls from our customers in all banking aspects. The goal of my position is to assist our customers in a timely manner and find ways to make their banking more productive and to grow a better banking relationship.
- Remote
Branch Banker
PNC Bank/National City Bank
08.2019 - 06.2023
- In this position I worked with customers in all banking aspects such as open new accounts, applying for loans/credit cards, helping customers grow their investments in the short and long term and by just being their go to person for any banking needs or questions. During my time at the branch I grew to have my own client following and had regular meetings with my customers.
- My time at the branch was also spent assisting my colleagues in their training and development by doing routine coachings on their customer conversations to really help them in their sales goals. I also did all of the supply ordering for the branch. I was often put in charge when my Manger would be out of the building to ensure things ran smoothly and provide the best customer experience.
Merchandise Execution Team
The Home Depot
05.2014 - 08.2019
- In this position I would set new products in the store, conduct price changes, order new supplies for my team. I also was the team coach for new associates, I would onboard them not just as new to The Home Depot but also in every aspect of our position. I was a go to person for my manager and took charge when he was out of the store to lead my team for the day.
Education
Business
Kirtland Community College
05.2020
Skills
- Customer service, Computer literacy, Communication skills, Time management, Leadership
- Customer service
- Office management
- Organizational skills
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Document management
- Credit and collections
- Relationship building
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
- Conflict management
Timeline
Office Manager
Ogemaw Family Dentistry
09.2024 - Current
Financial Solutions Representative
PNC Bank/National City Bank
06.2023 - Current
Branch Banker
PNC Bank/National City Bank
08.2019 - 06.2023
Merchandise Execution Team
The Home Depot
05.2014 - 08.2019
Business
Kirtland Community College