Patricia Ellegard
Summary
Client Services Specialist with 16 years of extensive expertise in administrative assistance, customer service and client relations. Demonstrates strong skills in call handling, billing and customer resolution with forward thinking approach to problem-solving and adaptability. Committed to leveraging experience and innovative thinking to enhance client satisfaction and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Thames River Recycling
Middleboro
09.2024 - Current
- Managed daily office operations to streamline workflow.
- Managed daily driver schedules to enhance operational workflow.
- Prepared daily driver rosters to facilitate smooth transportation operations.
- Facilitated client product pickups to maintain efficient operations.
- Oversaw accounts payable and receivable functions to ensure accuracy in transactions.
- Verified daily commission sheets from drivers to uphold financial integrity.
- Audited redemption sheets from clients and centers to ensure correct processing.
Sales Associate
WEBS - America's Yarn Store
Northampton
09.2023 - Current
- Guided customers in product selection to enhance shopping experience.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Processed purchases, refunds, and exchanges efficiently using cash register and POS system.
- Helped customers find and select products.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Organized merchandise displays to promote higher levels of customer engagement.
- Tagged new merchandise for sale and updated signs.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
- Interacted with guests to identify and address customer service needs proactively.
Lead Client Representative
Twin Oaks Software Development
Berlin
04.2007 - 08.2023
- Managed incoming calls from direct clients and gym clients to address inquiries and resolve issues.
- Processing of credit card and check payments for members and clients.
- Established organized billing files to streamline payment processing.
- Outbound calls to notify clients of outstanding balances.
- Conducted outbound calls to notify clients of outstanding balances, ensuring timely payments.
- Handled inbound calls and mail for receptionist.
- Processed and tracked incoming and outgoing invoices for clients and members to maintain accurate records.
- Delivered outgoing mail to Post Office.
- Delivered daily deposits to multiple banks.
Education
Some College - Business Administration
Manchester Community College
Manchester, CTHigh school diploma -
Rocky Hill High School
Rocky Hill, CTHigh school diploma -
Rocky Hill High School
Rocky Hill, CTSkills
- Customer Service
- Administrative Assistant
- Administrative Experience
- Receptionist
- Billing
- Collections
- Cash handling
- Banking
- Communication skills
- Sales
- Marketing
- Direct marketing
- Typing
- Front desk
- Accounting
- Financial services
- Office experience
- Data entry
- Organizational skills
- Contracts
- Accounts payable
- Data collection
- Microsoft Office
- Telecommunication
- Time management
- Accounts receivable
- Microsoft Excel
- Computer skills
- Computer literacy
- Phone etiquette
- Microsoft Word
- Microsoft Powerpoint
- Applied behavior analysis
- Childcare
- Analysis skills
- Call center
- Customer support
- Disability support
- Developmental disability support
- Public speaking
- Word processing
- Microsoft Outlook
- Social media management
- Leadership
- Management
- Autism support
- Child experience
- Employment & labor law
- Special education
- Student engagement
- POS
- Accounting software
- Customer relationship management
- Supervising experience
- Conflict management
- Windows
- Outbound calling
- Assistant manager experience
- Negotiation
- Relationship management
- Office management
Certification
Driver's License, 12/01/23, 12/01/39
Assessments
- Work style: Professionalism, Proficient, 07/01/22
- Work style: Reliability, Completed, 02/01/24
- Social media, Completed, 02/01/24
- Retail customer service, Proficient, 05/01/23
- Warehouse shift leader, Proficient, 07/01/22
- Spreadsheets with Microsoft Excel, Completed, 06/01/22
- Management & leadership skills: Planning & execution, Proficient, 02/01/24
- Data entry: Attention to detail, Completed, 07/01/22
- Administrative support professional fit, Proficient, 06/01/22
- Attention to detail, Completed, 07/01/22
- Warehouse safety, Proficient, 07/01/22
- Office manager, Completed, 04/01/24
- Administrative assistant/receptionist, Completed, 02/01/24
- Medical receptionist skills, Completed, 07/01/22
- Nursing assistant skills, Proficient, 06/01/23
- Management & leadership skills: Impact & influence, Proficient, 07/01/23
- Filing & organization, Proficient, 04/01/24
- Customer service, Proficient, 06/01/22
- Home health aide skills, Proficient, 04/01/24
- Supervisory skills: Motivating & assessing employees, Proficient, 04/01/24
- Managing accounts in QuickBooks, Proficient, 04/01/24
- Time management skills, Proficient, 04/01/24
- Work style: Reliability, Completed, 04/01/24
- Principles of accounting, Completed, 05/01/23
- Sales skills, Proficient, 06/01/22
- Bookkeeping, Proficient, 04/01/24
- Attention to detail, Proficient, 04/01/24
- Call center customer service, Proficient, 04/01/24
- Cleaner fit, Completed, 04/01/23
- Data entry: Attention to detail, Proficient, 04/01/24
- Work style: Reliability, Completed, 04/01/23
- Patient-focused care, Proficient, 02/01/24
- Customer focus & orientation, Proficient, 06/01/22
- Basic computer skills, Proficient, 06/01/22
- Medical receptionist skills, Completed, 07/01/23
- Work style: Reliability, Completed, 07/01/22
Timeline
Office Manager
Thames River Recycling
09.2024 - Current
Sales Associate
WEBS - America's Yarn Store
09.2023 - Current
Lead Client Representative
Twin Oaks Software Development
04.2007 - 08.2023
Some College - Business Administration
Manchester Community College
High school diploma -
Rocky Hill High School
High school diploma -
Rocky Hill High School