Amanda Bolton
Chubbuck,ID
Summary
Implemented efficiency, attention to detail, organization, reliability, and flexibility Recruited to numerous jobs for outgoing personality, great first impressions, attention to detail, and exceeding expectations Grounded myself constantly to push myself and those around me to always improve and learn
Overview
3
3
years of professional experience
Work History
Scheduler
Portneuf Medical Center
08.2022 - 01.2026
- Coordinated patient appointments across provider calendars, ensuring accurate scheduling and timely access to care.
- Managed scheduling requests in electronic medical records systems, maintaining precise patient and provider records.
- Verified appointment details, reducing conflicts and supporting smooth daily clinic operations.
- Communicated with patients and departments to resolve scheduling changes, cancellations, and follow-up needs.
- Balanced high-volume call intake while prioritizing urgent requests and maintaining professional service.
- Assisted with referral and authorization-related scheduling requirements to support compliant patient access.
- Updated schedules in coordination with clinical staff, improving workflow consistency and appointment readiness.
- Delivered dependable front-end support by organizing appointments, confirming information, and protecting schedule accuracy.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Education
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Idaho State University
05.2008
Skills
Customer service
Gained experience in assisting difficult customers in solving their specific problem
Assisted 70 customers daily, giving personalized, detailed, friendly, and polite service to ensure customer retention
Utilized phones, computers, organization skills
Determined to always exceed customer expectations
Communication
Demonstrated communication skills by listening to customer complaints, while also reviewing possible solutions to resolve their concerns
Obtained knowledge of company products to better understand and help customers make informed decisions
Researched accurate and up-to-date information to educate customer and ensure satisfaction
Sales
Gained dependable and repeat customers by earning trust, respect, and friendships
Received awards and recognition for meeting/exceeding sales goal
Purposed new jobs opportunities for past/current successes
Timeline
Scheduler
Portneuf Medical Center
08.2022 - 01.2026
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Idaho State University