Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Bonilla

Skokie,IL

Summary

Dynamic customer service professional with a proven track record at VCA Hospitals, excelling in problem resolution and relationship building. Adept at managing high-stress situations while maintaining professionalism. Skilled in data entry and payment processing, contributing to enhanced customer satisfaction and team success through effective coaching and mentoring.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

VCA Hospitals
Franklin Park, IL
04.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for medical / grooming appointments, medication, pricing(estimates) etc.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Took on additional tasks outside of being a receptionists. (organizer of wellness plans , submitted rabies information, submitted rebates on behalf of clients)

Sales Associate

Party City
Niles, IL
08.2017 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash policies.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Car Sales / Cashier

Redefined Auto
Skokie, IL
02.2017 - 08.2017
  • Prepared paperwork to bring to Secretary of State for title/ plate requests.
  • Took in-house car payments
  • Sold used cars

Education

NILES NORTH
Skokie, IL
06.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Payment processing
  • Professional telephone demeanor

Timeline

Customer Service Representative

VCA Hospitals
04.2021 - Current

Sales Associate

Party City
08.2017 - 03.2021

Car Sales / Cashier

Redefined Auto
02.2017 - 08.2017

NILES NORTH