Amanda Bowie
VCA Alaska Pet Care
Wahiawa
1
Certification
7
years of professional experience
Customer Service Professional experienced in delivering effective service solutions and ensuring customer satisfaction through strong conflict resolution and communication skills. Provided compassionate care to individuals, utilizing interpersonal skills to support daily living activities and manage medication schedules in collaboration with healthcare providers. Focused on achieving organizational goals through reliability and proactive service.
Work History
Customer Service Representative
7 Months- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Direct Support Professional Caregiver/Live-In Caregiver
2 Years 8 Months- Maintained clean living environment, coordinated errands, managed laundry, and ensured timely grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with daily living needs to enhance self-esteem and promote overall wellness.
- Provided dressing guidance, assisted with grooming, prepared nutritious meals, and reminded clients of medication schedules.
Nanny
2 Years 11 Months- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Bathed, dressed, and assisted with teeth brushing during bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Performed light housekeeping tasks including tidying and organizing spaces.
Child and Youth Program Assistant
1 Year 1 Month- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Monitored children's activities to verify safety and wellbeing.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Read stories, sang songs and facilitated creative play.
- Supported children in developing potty training skills.
Barista
3 Years- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sales Associate
10 Months- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma
Skills
Opening and closing duties
Positive and professional
Activity planning
Meal preparation
Customer service
Client relations
Call management
Scheduling
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
VCA Alaska Pet Care
01.2026 - 08.2026Read More
Direct Support Professional Caregiver/Live-In Caregiver
Hearts And Hands Of Care
12.2023 - 08.2026Read More
Nanny
Private Care
09.2023 - 08.2026Read More
Child and Youth Program Assistant
Department Of The Air Force
09.2022 - 10.2023Read More
Sales Associate
Lupine Leather & Beads
11.2020 - 09.2021Read More
Barista
Tlingit And Haida
06.2019 - 06.2022Read More
Thunder Mountain High School
High School Diploma
Read More