Amanda Branom
Saint Louis,MO
Summary
Dynamic Customer Service Representative with proven expertise in complaint resolution and customer retention, honed at HDIS. Excelled in active listening and critical thinking, enhancing customer satisfaction and contributing to sales growth. Skilled in data entry and conflict resolution, achieving high levels of customer loyalty through empathetic service and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
HDIS
07.2014 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Kennelwood Pet Resorts
03.2006 - 07.2007
Education
High School Diploma -
Hazelwood East
Saint Louis, Mo05.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
HDIS
07.2014 - Current
Customer Service Representative
Kennelwood Pet Resorts
03.2006 - 07.2007
High School Diploma -
Hazelwood East
Similar Profiles
Craig ChapmanCraig Chapman
Warehouse Worker at HdisWarehouse Worker at Hdis
Monica BeckMonica Beck
Customer Sales Representative at HDISCustomer Sales Representative at HDIS
Connie MylesConnie Myles
Customer Service Representative at HDISCustomer Service Representative at HDIS
JENNIFER WILKINSJENNIFER WILKINS
Pilot at JetBlue AirwaysPilot at JetBlue Airways
Antoine Gunn SrAntoine Gunn Sr
Warehouse Packer at ManashaWarehouse Packer at Manasha