Amanda Briseno
Farmers Branch,TX
Summary
Skilled Default Specialist with solid background in loan servicing and default management. Experience includes balancing compliance, customer service, and cost effectiveness while maintaining high standards of diligence and accuracy. Strengths include keen understanding of foreclosure processes, loss mitigation strategies, bankruptcy laws, and mortgage loan modifications. Previous roles have demonstrated effective communication skills with a track record for reducing delinquencies and defaults.
Overview
13
13
years of professional experience
Work History
Banquet Server
Legends
Frisco, TX
03.2024 - Current
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Educated guests on meals during by answering questions and bringing special orders.
- Greeted guests upon arrival and provided assistance throughout the event.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Noted timing of meal progression, keeping kitchen staff informed.
- Communicated with chefs regarding any special requests from guests.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Senior Default Specialist- Reverse
ONITY/Ocwen
04.2022 - 03.2025
- Executed daily, weekly, and monthly reports. Once the report was completed, I would distribute the workload to my peers.
- Research and update erroneous deaths on all reverse accounts.
- Quality-check state-specific declarations, and send them to be signed and uploaded into the system.
- Reviewed delinquent accounts and ensured that a rescission was warranted.
- Create and submit a rescission packet to HUD for approval.
- Work on all rescission approvals from HUD, and update the account status.
- Work on foreclosure referrals and update account status.
- Participated in training sessions aimed at improving operational effectiveness within the department.
Operations Sr. Associate- Reverse
Mr. Cooper/ Champion
10.2018 - 04.2022
- Reviewed default accounts to create and submit packets to HUD for due and payable approval.
- Reviewed the cured accounts to create and submit a packet to HUD for approval on rescinds.
- Pull all due and payable reports to ensure that all daily tasks were completed.
- Work on foreclosure referrals and update account status.
- Research and update the date of death on all reverse accounts.
- Monitored office services mailbox for business support needs and requests.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Encouraged and improved cross-department internal communication.
Reverse Mortgage Specialist
Mr. Cooper/ Champion
08.2015 - 10.2018
- Provide every work out option to keep Borrowers in there home
- Assist with educating borrower of all state and HUD opportunities
- Providing customer service at good quality and service standards as set out by Champion
- Service inbound and outbound calls
Relationship Manager
Ocwen
02.2012 - 07.2015
- Generation of new business of mortgage via direct sales activities and relationship with developers / real estate trading floor
- Use of effective work out options to achieve personal target
- Providing customer service at good quality and service standards as set out by Ocwen
- Attending regular training in order to provide competent service excellence to customers
- Ensuring compliance with the Ocwen’s policies and standards, local laws and regulations
Education
High School Diploma -
R. L. Turner High School
Carrollton, TX06.2008
Skills
- Cross-department communication
- Report generation
- Regulatory compliance
- Default management
- Data analysis
- Time management
- Organizational skills
- Microsoft office
- Adaptability and flexibility
- Special dietary requirements
- High Volume Service
- Fast paced environment adaptability
- Event setup
- Team collaboration
- Conflict resolution
- Attention to detail
- Effective communication
- Guest interaction
- Beverage service
- Post-event breakdown
- Banquet coordination
Volunteer Experience
- Moose Lodge 1044, Educational Advancement Chairman, 04/01/12, Attend meetings and charity events, Host fundraisers
- Moose Lodge 1044, Junior Regent, 04/01/15, Attend meetings and charity events, Host fundraisers
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Banquet Server
Legends
03.2024 - Current
Senior Default Specialist- Reverse
ONITY/Ocwen
04.2022 - 03.2025
Operations Sr. Associate- Reverse
Mr. Cooper/ Champion
10.2018 - 04.2022
Reverse Mortgage Specialist
Mr. Cooper/ Champion
08.2015 - 10.2018
Relationship Manager
Ocwen
02.2012 - 07.2015
High School Diploma -
R. L. Turner High School