Amanda Broce
Forest Park,GA
Summary
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
10
10
years of professional experience
Work History
Claim Associate
State Farm
Dunwoody, GA
03.2022 - Current
- Improved claim processing efficiency by meticulously reviewing and analyzing insurance claims.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Streamlined the claims process for faster resolution, utilizing strong organizational skills and attention to detail.
- Collaborated with adjusters and underwriters to verify coverage details, ensuring accurate claim settlements.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
Manager
MRB INC.
Riverdale, GA
10.2017 - Current
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Closed out cash register and prepared cashier report at close of business.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Server
Chili's Bar And Grill
Morrow, GA
01.2015 - 10.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Dental Assistant Certification -
United Education Institute
Morrow, GA03.2015
High School Diploma -
Mount Zion High School
Jonesboro, GA05.2012
Skills
- Time Management
- Interpersonal Communication
- Multitasking
- Problem-Solving
- Adaptability and Flexibility
Timeline
Claim Associate
State Farm
03.2022 - Current
Manager
MRB INC.
10.2017 - Current
Server
Chili's Bar And Grill
01.2015 - 10.2017
Dental Assistant Certification -
United Education Institute
High School Diploma -
Mount Zion High School