Elizabeth Miller
Lavon,TX
Summary
Dynamic professional with extensive experience in managing operations and cultivating client relationships. Recognized for attention to detail and effective multitasking, ready to support organizational goals through strategic improvements and exceptional service.
Overview
25
25
years of professional experience
Work History
Claim Associate
State Farm
Richardson, Texas
02.2025 - Current
- Evaluated and processed insurance claims according to company policies and industry standards.
- Communicated with policyholders, providing updates and clarifying claims process.
- Processed customer inquiries, delivering timely assistance on claims status.
- Documented claim details accurately in the internal management system.
- Ensured compliance with applicable laws and regulations governing insurance industry practices.
- Assisted in developing and updating claims policies and procedures, enhancing operational efficiency.
Owner/Operator
Quality Cleaning Services.
08.2022 - Current
- Managed daily operations, overseeing staff, sales, inventory, and accounting to ensure smooth business functioning.
- Created targeted marketing strategies that increased brand visibility and drove revenue growth.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Implemented quality control measures to ensure high service standards.
- Established long-term customer relationships through exceptional service, engagement, and prompt issue resolution.
Owner
Elle Mi Photography
Lavon, TX
07.2005 - Current
- Created and executed marketing strategies that boosted brand visibility and attracted a diverse client base.
- Cultivated strong client relationships through attentive customer service, resulting in increased client satisfaction and repeat business.
- Managed client consultations to understand their photography requirements.
- Coordinated logistics for photo shoots, including location scouting and scheduling.
- Enhanced operational performance by developing and implementing business strategies, systems, and procedures that streamlined workflows.
Director of Sales
University Inn Conference Center
West Lafayette, IN
05.2002 - 07.2004
- Cultivated partnerships with corporate clients and local businesses to drive collaborative opportunities.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Boosted sales volume by providing targeted support to new and inactive customers.
- Fostered a culture of continuous improvement by encouraging feedback and innovation within the sales team.
- Collaborated with event planning staff to deliver successful client events.
Assistant Store Manager
Walmart
Lafayette , IN
02.2001 - 05.2002
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised team and provided training to enhance customer satisfaction and service quality.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Reviewed monthly sales and performance reports to inform operational planning and strategic decisions.
- Conducted performance reviews to evaluate staff progress and establish development goals.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Education
Bachelor of Science - Organizational Leadership And Supervision
Purdue University
West Lafayette, IN08-2001
Skills
- Customer relationship management
- Operations management
- Operational efficiency
- Problem solving
- Attention to detail
- Time management
- Multitasking and organization
- Effective communication
- Written communication
- Teamwork skills
- Conflict resolution
- Adaptability and flexibility
- Leadership coaching
Timeline
Claim Associate
State Farm
02.2025 - Current
Owner/Operator
Quality Cleaning Services.
08.2022 - Current
Owner
Elle Mi Photography
07.2005 - Current
Director of Sales
University Inn Conference Center
05.2002 - 07.2004
Assistant Store Manager
Walmart
02.2001 - 05.2002
Bachelor of Science - Organizational Leadership And Supervision
Purdue University