AMANDA BROCK
Midtown Tavern (High-Volume F&B)
Houston,TX
11
Years of experience
Experienced hospitality leader skilled in bar operations, property management, and team training. Manages schedules, controls inventory, and resolves guest issues while implementing POS systems and alcohol safety practices. Leverages strong problem-solving and conflict resolution abilities to enhance team performance and uphold quality standards.
Work History
Bartender
2 Years 1 Month- Poured cocktails and beer for high-volume tavern guests.
- Helped manage bar service during rush periods and late-night crowd flow.
- Checked guest IDs and followed alcohol service policies.
- Supported service standards in Midtown tavern dining room and bar.
- Built good working relationships with fellow employees through clear communication.
- Balanced cash drawer at end of each shift and verified funds received.
- Processed payments quickly and accurately using POS system.
Server, Certified Trainer
2 Years- Trained servers on Fisherman's Wharf service standards and guest etiquette.
- Coached staff on POS order entry and payment handling.
- Monitored table service during high-volume dinner and weekend rushes.
- Modeled proper food delivery, drink service, and table pacing.
- Resolved guest concerns with calm, professional service at waterfront dining venue.
- Provided one-on-one support to ensure successful completion of training objectives.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
Bar Manager
5 Years- Supervised bar teams across multiple high-volume Mr. Taco locations
- Trained bartenders on margaritas, tequila pours, and guest service standards
- Managed liquor inventory, ordering, and stock rotation for busy restaurant bars
- Scheduled bar staff around peak service and special event coverage
- Coordinated with kitchen and floor staff during fast-paced service periods
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Education
High School Diploma
Skills
Cocktail preparation
Beverage mixing
Cocktail presentation
Bar inventory
POS systems
Alcohol safety
Team leadership
Shift scheduling
Customer service
Problem solving
Conflict resolution
Personal Information
Title: Hospitality Sales, Guest Relations & Operational Excellence
Timeline
Bartender
Midtown Tavern (High-Volume F&B)
05.2021 - 06.2023Read More
Server, Certified Trainer
Fisherman's Wharf (High-Volume F&B)
01.2017 - 01.2019Read More
Bar Manager
Mr. Taco
01.2012 - 01.2017Read More
Frost High School
High School Diploma
Read More