Amanda Brooks
Philadelphia,PA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Hand and Stone Massage and Facial Spa
2025.02 - 2026.07
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided excellent customer service and experiences to all clients and members through answering phone calls, setting appointments, greeting clients and membership sales and management
- Achievement of all sales, revenue and membership goals
- readily available communication with all staff members and Spa management via phone, email and other communication platforms
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Trained and mentored staff on service protocols and best practices to enhance team performance.
- Maintenance and resolution of client inquiries, issues, and experiences
- Defined clear targets and objectives and communicated to other team members.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Lead Sales Associate
Hand and Stone Massage and Facial Spa
2024.08 - 2026.02
- Developed promotional strategies to increase membership sign-ups and service package sales.
- Handled cash register operations and customer transactions to process payments.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Associate
Hand and Stone Massage and Facial Spa
2023.02 - 2024.08
- Educated customers on spa services and promotions, enhancing overall client experience.
- Assisted clients with scheduling appointments and managing services using booking software.
- Processed transactions accurately while handling cash register operations efficiently.
- Maintained cleanliness and organization of treatment rooms to ensure a welcoming environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Aerie By American Eagle
2022.01 - 2023.02
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Archbishop Ryan
Philadelphia, PA2021-06
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Retail operations
Timeline
Assistant Manager
Hand and Stone Massage and Facial Spa
2025.02 - 2026.07
Lead Sales Associate
Hand and Stone Massage and Facial Spa
2024.08 - 2026.02
Sales Associate
Hand and Stone Massage and Facial Spa
2023.02 - 2024.08
Sales Associate
Aerie By American Eagle
2022.01 - 2023.02
High School Diploma -
Archbishop Ryan