Amanda Brower
Ozone Park,NY
Summary
Dynamic and compassionate Medical Assistant with a strong work ethic. Proven ability to enhance patient care through exceptional customer service and efficient management of electronic medical records. Skilled in phlebotomy, ensuring patient comfort while maintaining high standards of care and safety.
Solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
18
18
years of professional experience
Work History
Server
London Lennies
Rego Park, NY
02.2017 - 11.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed table assignments efficiently, ensuring optimal workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Trained new servers on menu knowledge and service protocols for improved team performance.
- Resolved guest complaints swiftly, maintaining a positive dining experience and reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Medical Assistant
Advanced Urology Centers Of New York
Uniondale, NY
03.2014 - 02.2016
- Assisted in patient intake processes, ensuring accurate data collection and efficient workflow.
- Coordinated scheduling of appointments and follow-up visits to enhance patient care.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Collaborated with healthcare providers to streamline communication and improve patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Medical Assistant
Urology Associates Inc
Manhasset, NY
01.2008 - 03.2014
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Processed patient registrations and insurance verifications with accuracy and attention to detail.
- Maintained electronic health records for efficient data retrieval.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Trained new staff on operational procedures, enhancing team effectiveness and service quality.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
No Degree - Health Sciences
Nassau Community College
Garden City, NYMedical Assistant Certificate -
Allen School of Health Sciences
Jamaica, NYHigh School Diploma -
Stella Maris
Rockaway Park, NY06-2006
Skills
- Exceptional customer service
- Phlebotomy
- Compassionate
- Electronic medical records
- Strong work ethic
- Medical terminology knowledge
- Memory retention
Timeline
Server
London Lennies
02.2017 - 11.2025
Medical Assistant
Advanced Urology Centers Of New York
03.2014 - 02.2016
Medical Assistant
Urology Associates Inc
01.2008 - 03.2014
No Degree - Health Sciences
Nassau Community College
Medical Assistant Certificate -
Allen School of Health Sciences
High School Diploma -
Stella Maris