Amanda Brown
Jersey Shore,PA - Pennsylvania
Summary
Dedicated customer service with more than 10 years in retail and customer service. Possessing second-to-none commitment to customer service. Dedicated Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service
Jiffy Market and Deli
JERSEY SHORE, PA - Pennsylvania
05.2013 - Current
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Health Care Management
University of Phoenix
Phoenix, AZ06-2010
Skills
- Complaint Handling
- Customer Service
- Understanding Customer Needs
- Customer Relations
- Problem Resolution
- Customer Service Excellence
References
References available upon request.
Timeline
Customer Service
Jiffy Market and Deli
05.2013 - Current
Associate of Arts - Health Care Management
University of Phoenix