Summary
Overview
Work History
Education
Skills
Affiliations
Software
Certification
Timeline
Generic
Amanda Bussey

Amanda Bussey

Eufaula,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Concentrix
Work From Home, United States
11.2021 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.

Basic Correctional Officer

Alabama Department Of Corrections
Union Springs, AL
08.2018 - 08.2021
  • Conducted routine and emergency head counts.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Observed behavior of residents individually and in groups.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Conducted security checks of inmates and living areas.
  • Supervised inmates during meals, recreation and other activities.
  • Enforced rules and regulations to maintain order among inmates.

Cashier

Home Oil Company
Eufaula, AL
06.2018 - 12.2018
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Checked personal identifications during alcohol and tobacco sales.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.

Assembly Line Production Worker

Keystone Foods
Eufaula, AL
07.2013 - 01.2018
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

High School Diploma -

Stewart-Quitman High School
Lumpkin, GA
08.2003 - 05.2006

Associate of Applied Science - Airframe & Powerplant Technology

Alabama Aviation College
Ozark, AL
08.2021 - Current

Skills

Professional telephone demeanor

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Affiliations

NSLS National Honor Society

Software

Typing, Word, Excel

Certification

Orientation and Leadership Training Certificate

Timeline

Orientation and Leadership Training Certificate

02-2023

Customer Service Representative

Concentrix
11.2021 - Current

Associate of Applied Science - Airframe & Powerplant Technology

Alabama Aviation College
08.2021 - Current

Basic Correctional Officer

Alabama Department Of Corrections
08.2018 - 08.2021

Cashier

Home Oil Company
06.2018 - 12.2018

Assembly Line Production Worker

Keystone Foods
07.2013 - 01.2018

High School Diploma -

Stewart-Quitman High School
08.2003 - 05.2006

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Amanda Bussey